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Client Success Manager

| Greater NYC Area

At Knotch the client is our main focus, and we strive to provide our clients with actionable insights that make them smarter. The Client Success team is one of the fastest growing teams at Knotch, as we continue to help some of the world’s largest brands and publishers understand consumer sentiment, consumption behaviors, and demographic & psychographic information - in real time. Our clients and partners are relying on us to continue to guide their business through our strong data analysis and insights.

Imagine this...our client just bought a shiny new toy (Knotch!) and it will be your job, as a Client Success Manager, to understand the client’s goals and to make certain that our teams are providing them with everything they might need to be successful. Our NYC office is in need of a leader who can take charge of key accounts, work hard to define the vision, and build the Client Success team to support it.

The ideal candidate has 3-5 years of account management and/or client success experience, client service / ad-tech / agency background, and experience helping to grow and manage a team - data & analytics experience are a plus. Key attributes of a successful candidate are adaptability, the ability to meet deadlines, and a passion for finding a balance between client needs and business needs. This unique role is a very hands on and consultative approach to client success.

For the right person this role offers the chance to service and work closely with top tier clients, impact decisions being made by top companies, and work within a company culture that cannot be found anywhere else.

Desired Skills and Experience

  • Actively build, own and develop relationships with clients, publishers, and agency partners while being the quarterback for projects, data and troubleshooting
  • Establish client's key objectives and KPI framework for measuring success, deriving meaningful value from the platform and driving overall client satisfaction
  • Assist the sales team in driving client retention, and identifying business growth opportunities
  • Scope campaign and content strategy plans as well as act as client advisor and project manager
  • Monitor campaign performance by extracting client data and analyzing to provide clients with insights and communicate optimization strategies
  • Facilitate successful integration and onboarding with clients, alongside our product and technical teams
  • Partner closely with the product and sales teams to drive platform innovation, develop internal workflows and provide strategic recommendations to grow the Knotch team
  • Help us scale the Client Success team by identifying opportunities for automation and optimization

Knotch is a marketing intelligence company that enables CMOs to understand how their marketing efforts are impacting their audiences emotionally across every content distribution channel or geography in real time. Marketers use this unprecedented, real-time intelligence to optimize the creative and distribution of their marketing. We're based in New York and our client verticals include financial institutions, entertainment, and CPG. 

Knotch has been named to Inc. Best Place to work in 2018 list, Built In NYC's Top 50 Start-ups to work at in 2018, and Built In NYC's 100 Best Places to Work in 2019.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Location

52 Walker Street, New York, NY 10013

An Insider's view of Knotch

How has your career grown since starting at the company?

Knotch's commitment to my personal growth has played a huge role in shaping my career. I've found that I'm happiest when collaborating with others and was encouraged to join the product team to work more closely across all of our teams. Knotch's L&D program has set me on a path that makes my work more fulfilling, pushing me to be better every day.

Willie

Project Manager

What are Knotch Perks + Benefits

Knotch Benefits Overview

We’re in Soho. We work with Fortune 500’s. We get free lunch. We let dogs in. We’ve been recognized by Inc.’s Best Places to Work two years running. We’ve also been recognized by Built in NYC’s Best Places to Work, also two years running. Here are some other cool things.

Comprehensive Health Insurance.
Free Unlimited Commuter Card.
Mental Health and Wellness Initiatives.
Educational Stipend And Career Development Opportunities.
Unlimited PTO (No, Really).
You Get To Work With Us. Every. Damn. Day.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Knotch offers options as part of our competitive compensation package. Options vest over a four-year period after a one-year cliff.
Performance Bonus
Match charitable contributions
In the past, we've matched charitable contributions, most recently to The Center which offers LGBTQ communities of NYC advocacy, health and wellness programs and more.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Knotch also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
All positions can work remotely on occasion as needed (we're a flexible environment). Some positions are full-time remote already, and it will say so in the job post if it is a remote role.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We have NYC-based events monthly and we also have two offsites per year where we fly the entire company to an exciting locale for team building and educational opportunity!
Free Daily Meals
Lunch stipend provided every day you work from your office!
Stocked Kitchen
Knotch's NYC kitchen is stocked with all the coffee, snacks, drinks, and Emergen-C you'll ever need.
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Knotch hosts lunch and learn meetings anytime we have something awesome to share with the team. We also do a Show & Tell every Friday that complements these.
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education related to your role at Knotch (starts after 6 months of working with us)

Additional Perks + Benefits

We create our initiatives for our employees. They aren't a recruitment tool for us but rather a way for us to truly appreciate the hours and effort our employees put in every single day and to make their lives a little easier and a little better. You spend a lot of time at work- you might as well enjoy it.

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