andros
Healthcare industry solution that combines data and software to power provider network management and credentialing.
New York, NY

Client Success Manager at andros

| Greater NYC Area
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ABOUT THE JOB

The role

The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager is to create and maintain high quality business relationships built on trust, accountability and competence with our end users and their managers. Additionally, you are responsible for ensuring that the day-to-day operations of our software and services are meeting client needs and bringing value to the partnership.


The outcomes we’re looking for:

  • Proactive and action-oriented management of your book of business
    • Identify and understand your clients’ business objectives, SLAs and what’s important to them
    • Continuously move towards the next level of client satisfaction
  • Retain and grow all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
    • Greater than 95% retention rate
    • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
    • Work closely with Sales team to identify upsell and growth opportunities for clients based on business needs and objectives
    • 75% of your portfolio are referenceable clients
    • High client satisfaction scores as measured by NPS
  • Own new client implementations from initial signing through to completion of client onboarding journey
    • Take responsibility for a positive and seamless onboarding process for all new clients using our tools and templates
  • Contribute to the Company’s development and growth
    • Advocate for our client’s needs internally to sales, product, and credentialing operations
    • Take ownership for 1-2 strategic priorities each quarter and deliver results
    • Identify needs or gaps in the ongoing education of product functionality, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

ABOUT YOU

Competencies Required

  • Communication:
    • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
    • Communicates message with the appropriate level of detail and information based on the audience
    • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
    • Responds quickly and respectfully to all client communications and internal messages
    • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
  • Eagerness to Learn:
    • Learns quickly and applies learnings to their job immediately
    • Identifies opportunities for professional development and gets after it
  • Trusted Partner:
    • Proactively seeks opportunities to demonstrate value to our clients
  • Proactivity:
    • Understand client’s needs well enough to anticipate their requests and be prepared in advance
    • Continuously identifies and works to eliminate the 20% of requests that drive 80% of reactive work
    • Seeks support from Management when needed

 Requirements and Qualifications

  • 3+ years experience directly managing client relationships
  • Experience in the Healthcare and/or SaaS space, previous experience in a startup environment is a plus
  • Engaging presentation skills for regular client meetings, virtually and in-person
  • Team player with a passion for making an impact
  • Willingness to learn and grow client facing skills
  • Proficient in Salesforce and familiar with a client ticketing system such as ZenDesk
  • Located in New York City or able to commute into the city on a daily basis
  • Ability to travel 10% of time for client visits
  • Bachelor’s Degree

ABOUT US

CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.


We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.


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Where we are

We are now a remote-first company! We have offices located in NYC and Maryland, but employees are all around the US.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
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What are andros Perks + Benefits

andros Benefits Overview

We have a variety of fun benefits in perks that include unlimited PTO, 95% healthcare coverage, flexible working hours, enticing equity options, 401k matching, wellness reimbursement & discounted gym memberships, a 16 week parental leave policy, and a $1,500 annual stipend per employee allocated for professional development.

Culture
Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Friends outside of work
Eat lunch together
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have regularly scheduled trainings around appropriate interview techniques that makes sure we are taking a non-bias and structured approach throughout our hiring processes.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have established multiple employee resource groups at andros with the intent to add more so every employee feels included and has a safe space to share ideas, concerns or inspirations.
Hiring Practices that Promote Diversity
andros is passionate about promoting diversity at all levels. We want to make sure all voices are heard! We are intentional about creating equitable processes and strive to continuously improve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
We offer an equity option to every new full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
andros provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Happy Hours
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Home Office Stipend for Remote Employees
Along with a fun L&D budget for each employee, we also have a $200 stipend for extra home office equipment.
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of andros

How does your team reward individual success?

We reward individual success by promoting recognition as a core component of our company culture; we make time to appreciate wins at an individual and team level while also developing new opportunities for top performers.

Samantha Celli

Sr. HR Business Partner

What does your typical day look like?

A typical day at andros I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!

Jonah

Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.

Jenny

Provider Network-Recruiter Manager

How do you empower your team to be more creative?

In September we launched andros from CredSimple and Glenridge. Throughout I provided strategic direction and timing while allowing our marketing team creative latitude regarding our images, copy, colors, marks, product naming, PR, and more. The result of this openness and collaboration is a happy team and a powerful and unique new brand!

Eric

Chief Commercial Officer

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. andros provides different ways to manage stress by engaging employees in quarterly health competitions.

Vani

Software Developer

Jobs at andros
11

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Director, FP&A

andros
Greater NYC Area
4 days ago
+50
Job Mission:The mission of the Finance team is to provide visibility into financial performance and forecasts in order to help the executive team make good decisions based on data.  Your mission as the Director, FP&A is to tell the story of the future of the company.  The Director, FP&A is fundamental to business success as it allows management to effectively manage cash flow, make the best use of capital, and plan financially to ensure the

Senior Site Reliability Engineer

andros
Remote
5 days ago
+50
A Senior Site Reliability Engineer (Sr SRE) is responsible for contributing to the development and maintenance of andros' infrastructure.  A Sr SRE is also responsible for the technical direction and design choices supporting our infrastructure and development pipelines. The Sr SRE also works closely with multiple development teams enabling them to choose the best solutions and participating in the architecture and design of those solutions. 

Product Marketing Manager

andros
Greater NYC Area
5 days ago
+50
Job Mission: To Develop effective marketing strategies and plans to communicate the features and benefits of our products and product launch initiatives.  Enable the Sales and Client Success teams with product information and ensure they are aligned and work efficiently to generate and close opportunities. The outcomes we’re looking for: Develop positioning, messaging and competitive differentiation for andros products and apps.  Work closely

Client Solutions Executive

andros
Greater NYC Area
5 days ago
+50
The Client Solutions Executive will be responsible for collaborating across the Sales, Customer Success, Product Development and Operational organizations within andros to ensure a strong technical match between prospective client requirements and andros capabilities and then translating this into a successful client onboarding experience. This person must be a strong leader and will be a strategic voice in helping to shape andros messaging internally and externally.

Software Engineering Manager

andros
Remote
6 days ago
+50
An Engineering Manager, Credentialing Applications is responsible for managing development teams for our Credentialing Applications and the effectiveness of those teams’ deliverables.  More specifically, the person in this role is responsible for the technical direction of engineering efforts, design choices for software architecture, frameworks, protocols, and algorithms of the pertinent projects.  Another critical component of the Engineering Manager, Credentialing Applications role is communication, ensuring that timelines, blockers, and other relevant information is communicated as quickly and clearly as possible up and down the organization. 

Software Developer

andros
Remote
1 week ago
+50
The mission of a Front-End Software Developer Engineer at andros is to contribute to our efforts for driving an enjoyable user experience of the andros SaaS platforms. You will work with internal and external stakeholders to define, develop, and validate user interface components in service of that objective.

Senior Software Development Engineer

andros
Greater NYC Area
1 week ago
+50
You will be responsible for contributing to the development of products and engineering solutions, mainly focused with Ruby on Rails. A Sr SDE is also responsible for the technical direction of engineering efforts as well as design choices for software structure, frameworks, protocols, and algorithms. 

Senior Data Development Engineer

andros
Remote
1 week ago
+50
A Senior Software Development Engineer Data (Sr SDE) is responsible for contributing to the development of products and engineering solutions.  A Sr SDE is also responsible for the technical direction of engineering efforts as well as design choices for software structure, frameworks, protocols, and algorithms.   

Ruby on Rails Developer

andros
Remote
2 weeks ago
+50
A Software Development Engineer (SDE) is responsible for contributing to the development of products and engineering solutions.  A SDE is also responsible for the technical direction of engineering efforts as well as design choices for software structure, frameworks, protocols, and algorithms. 

Senior Copywriter

andros
Greater NYC Area
2 weeks ago
+50
Job Mission:The mission of the Sr. Copywriter is to write compelling and engaging copy that aligns with the andros brand and tone.  The Sr Copywriter will use their expertise and knowledge to conceptualize and execute marketing material and promotional copy for all marketing channels, including web, email, digital, video, social media and print.The outcomes we’re looking for: Write a broad range of strategic and engaging copy, including emails,

Python Developer

andros
Remote
3 weeks ago
+50
A Senior Software Development Engineer (Sr SDE) is responsible for contributing to the development of products and engineering solutions.  A Sr SDE is also responsible for the technical direction of engineering efforts as well as design choices for software structure, frameworks, protocols, and algorithms.