Client Training Manager, Client Success Operations

| Greater NYC Area
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Yext is the leading Digital Knowledge Management (DKM) platform. Yext's mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.
The Client Training Manager is responsible for the development of training curriculum for Yext’s direct clients. ThThis individual should have experience building out training resources for large groups of software users, promoting self learning, and mobilizing a client success team around the education of its user base in a scalable manner. The Client Training Manager will be part content creator, aggregator and promoter, while also providing vision and strategy for the future of Yext’s training resources
Key responsibilities include architecting Yext’s training strategy, establishment and ongoing management of Yext’s client-facing Learning Management System (LMS), and defining training work flows for various client personas and situational needs. The ideal candidate does well thinking outside the box and working with other teams to get stuff done. They are able to create strategy decks for senior leadership while direct day-to-day resources to build out materials. This person will help ensure that all clients are armed with understanding of Yext’s products such that they can be leveraged to create client value.
Responsibilities

  • Serve as the architect for Yext’s direct client training strategy, including owning the content curriculum, defining different personas, and ensuring all material is cohesive and on message
  • Build out and manage Yext’s client-facing LMS, ensuring that it is engaging and informative.
  • Function as the principal training content approver, including maintaining and updating existing client-facing training resources.
  • Work with a variety of authoring tools to create new well-designed, effective training for a variety of audiences
  • Convert instructor-led training workshop content into interactive e-learning courses
  • Build out branching scenarios and gamification features to drive course completion
  • Define key KPIs for Yext training, and ensure these KPIs are being met
  • Collaborate with our marketing, enablement and client success teams to create new materials to help fill in the learning gaps or to introduce new features that Yext rolls out.
  • Partner with the Communication Manager to promote new lessons and drive adoption of Yext’s LMS.
  • Identify opportunities for efficiencies in work process and material to address that need
  • Manage vendor relationships, develop relationships with local office resources for logistics planning and support, and develop a network of learning professionals across Yext to leverage best practices

Minimum Requirements

  • 3 - 5 years of experience in developing learning content or instructional design
  • Demonstrated proficiency with tools such as, Articulate Storyline, Camtasia and the Adobe Creative Suite or other e-learning authoring, screen capture, and design software
  • Demonstrated ability to think creatively and strategically when creating learning content, with a track record of creating systems to easily identify, track, and prioritize learning needs
  • Strong knowledge of learning principles and design methodologies with a track record of practical application in formal and informal contexts
  • Successful record of building effective learning experiences in the format of simulations, game-based and gamified learning, websites, microlearning, just-in-time solutions, job aids and infographics, video, and animation/motion graphics
  • Demonstrated ability to consult, influence, and develop strong relationships with cross-functional leaders and subject matter experts
  • Comfort developing and leveraging systems and tools to analyze learner data that drives future decision-making
  • Experience in high-growth environments preferred
  • Able to translate strategic goals into actionable items
  • BA/BS degree

Compensation, Benefits & Perks
Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours/paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About
Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, Tyson's Corner, San Francisco, Shanghai, and Tokyo. Learn more about the Yext team and culture on the muse, our website, and our blog.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • KafkaLanguages
    • Apache Solr / LuceneLanguages
    • HibernateLanguages
    • CSSLanguages
    • CompassLanguages
    • Soy and Groovy TemplatesLanguages
    • RabbitMQLanguages
    • jQueryLibraries
    • HadoopFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • YextCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SalesNavigatorCRM
    • GainsightCRM
    • PardotEmail
    • SalesforceEmail
    • PardotLead Gen

Location

The Yext Building is located in Chelsea — an iconic neighborhood on the West Side of Manhattan known for its art galleries and skyline views. The office soars 9 floors, has terraces on every floor, and is steps away from famous shops & restaurants including the Starbucks Reserve and Chelsea Market.

An Insider's view of Yext

What’s the vibe like in the office?

The fantastic vibe in the office is why I come in person more days than not. I have genuine friends that I look forward to seeing, and it's nice to meet some new faces, too. The free lunch and snacks aren't a bad perk, either!

Katie

Campus Programs Coordinator

What does your typical day look like?

My favorite part about my role has to be the people management on the day-to-day. It's so exciting and satisfying to watch your team grow and become great Yexters. The trust that you build with your team over time really makes challenging times and situations so much easier to navigate - you do it together!

Ashritha

Senior Manager, Services

How does the company support your career growth?

Yext has been the center of my career growth since I started here after college. If I had to boil it down to a single theme, it would be authentic support. I have been genuinely & authentically supported in every step I've taken here by my managers and co-workers from across the organization.

Jesse

Program Manager, White Glove Services

How do you empower your team to be more creative?

I try to lead with love & be vulnerable with my team. From my past experiences, I have come to believe that creating a space for everyone to be themselves is crucial to empowering them to feel like they can collaborate & create naturally. That’s when people do their best work.

Mofya

Senior Manager, Client Support

How would you describe the company’s work-life balance?

I visit the office twice a week on Mondays & Thursdays. I really appreciate the flexibility that Yext provides! Teams can typically decide what in-person, hybrid, or remote schedules work best for them.

Mary

Global Benefits Analyst

What are Yext Perks + Benefits

Yext Benefits Overview

Our top priority is maintaining our employee's and their family's health and well-being. We offer a robust benefits program, including top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.

In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, and our corporate gym membership (free gym access & discounted classes? Sign us up!)

We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Pension
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Meditation space
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program

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