Fora Financial, located in NYC, is a leading financial services company providing working capital to small and mid-size businesses nationwide.
Established in 2008, we support small businesses in need of financing to sustain or grow their enterprise by providing innovative, customized, and flexible working capital solutions. We operate through a consultative approach, listening to customers and providing what best meets their needs in an ever-changing financial market. To date, Fora Financial has delivered over 45,000 individual transactions to more than 25,000 unique customers. The company has supplied over $2 billion in working capital solutions for small businesses since its inception.
Fora Financial is a leading provider of small business loans and business funding to clients in need of working capital. Being in the business of helping small businesses, servicing our customers with integrity, quality, security, and trust is the foundation of our brand. Our employees are passionate about their work and the success of our organization is driven by the talent we attract. Our Collections Colleagues are change agents who are self-motivated, effective negotiators, as well as highly solution-oriented. They are ambassadors of our brand and at the forefront of our organization.
Are you energetic, enthusiastic with an engaging personality? Are you driven to succeed in delivering effective results while providing excellent service? Do you have exceptional communication skills and want to be part of our passionate team?
The ideal candidate:
- Must be able to collect on current & past due balances while making quality decisions for Fora Financial and our clients.
- Possesses a competitive and strong will to win attitude; demonstrated resiliency and extreme adaptability in a fast-paced environment.
- Maintains a strong customer focus with the ability to conduct detailed and intelligent financial discussions with clients.
- Must possess excellent analytical, negotiation and decision-making skills; in addition to strong communication and organizational skills.
- Demonstrates sensitivity and compassion for those in a difficult situation; empathetic while persuasive.
- Is a high performer who drives strong results with effectiveness and efficiency.
- Has incredible active listening skills and ability to understand client situations; must be effective in utilizing available tools, as well as possess critical thinking skills.
- Heavily receptive to and embracing of changes; ability to quickly adapt in a dynamic environment.
- Must be very comfortable on the phone, as you’ll make outbound collection calls and take incoming calls in a metrics driven environment.
- Has above average emotional intelligence to connect, negotiate, and influence.
Qualifications:
- Experience in a phone-based contact center environment working Credit/Collections, Billing, Sales and/or Customer Service (3+ years of experience is preferred).
- Note - Customer/Client facing experience will also be considered.
- Strong customer focus with the ability to have detailed and intelligent financial discussions with business owners; professional business acumen and etiquette.
- Excellent analytical, negotiation and decision-making skills.
- Effective communication skills, both verbal and written.
- Exceptional organizational skills and attention to detail.
- Proven ability to and passion for driving strong results; maniacal focus on efficiency, effectiveness and quality.
- Demonstrated personal excellence including punctuality, integrity and accountability.
- Ability to demonstrate sensitivity and compassion in a difficult situation.
- Must have ability to work independently and in a team environment.
- Extremely adaptable in an ever-changing environment.
- Undergraduate Degree preferred.
- Bi-lingual / Spanish preferred
The Benefits of Working for Fora Financial:
- Competitive base salary and bonus potential
- Comprehensive and cost effective medical, dental, vision coverage
- 401K Plan with company match
- Life Insurance at no cost to employees
- Flexible office/home work schedule
- Generous time off plan, including rollover days