Be part of the ground up launch of an exciting new type of shared office space in New York City. Lina is here to support the private practice. We’re empowering independent healthcare providers with an end-to-end solution, so they can focus on treating their patients while we take care of the rest. We do this by starting with an affordable office suite that makes it easy to launch, relocate or expand. We then provide concierge services to the provider and the patient to reduce the headaches of operating an office. An additional benefit is our focus on community and culture, to ensure an easy channel for referrals, networking, growth, and collaboration.

What You Will Be Doing

Member and Membership Management
-Orientating members to the space and handling all initial questions, entering new members in applicable internal databases and software, setting up recurring payments and more. Responsible for responding to any ongoing questions, concerns or requests relating to membership and use of Lina facilities. Building a rapport with all Lina members with the goal of establishing trust and a positive long term relationships.

Reception
-Serve as the point of contact at reception to greet members’ patients/clients. Handle members’ clients/patients needs as far as checking them in, welcoming them to the space, offering complimentary refreshments. Must have awareness and sensitivity around patient/client privacy and confidentiality needs. Provide front end services to members’ clients/patients as needed which may include - payment collection at the front desk, notifying member of their patient arrival, mail handling and distribution, package handling and distribution.

Maintenance of Facilities
-Maintain, organize and order supplies - this includes being organized to ensure space is properly and adequately stocked by stock-taking or inventory checking of all necessary equipment and/or supplies (i.e. coffee, tea, snacks, tissue paper, printing supplies, etc.) Conduct regular and routine walkthroughs of space to ensure all part time suites are in proper condition, stocked with all needed supplies, clean and tidy and ready for member use. Walkthroughs of the space are to be conducted at the beginning of shift, multiple times throughout the day, and at closing. Responsible for light maintenance and cleaning of kitchen, lounge, patient waiting areas and any other main public areas within the space. Responsible to ensure all common areas are clean and tidy at all times and properly stocked where appropriate.

Training will be provided as needed.

Our current schedule requires two main shifts during the week:
M-F 8:30am-5:30pm and 10:30am-7:30pm
Sat 12:00pm-3:00pm (this time block varies based on need and may change to 10:00am-4:00pm in the future)

Experience in successful early growth stages of a business would be helpful.

Previous experience in co-working, health care, real estate, property management, hospitality or other related fields a plus.
Must be sensitive to privacy rules and practices relating to client/patient personal information - training will be provided
Experience with admin, front desk work and/or medical office experience a plus
Excellent written and verbal communication skills- (Copywriting & Social Media prowess a plus)
Traits needed- Positive Attitude, Reliable, Honest, Trustworthy, and punctuality