Lina Community Lead Position
Be part of the ground up launch of an exciting new type of flexible office space in New York City, ready for growth. Lina is here to support the private practice. We’re empowering independent health providers by focusing on space, community and support services so they can focus on treating their patients while we take care of the rest.
Location: New York City
Position: Full Time - 40 hrs/week
Category: Community and Operations
Training will be provided as needed.
Our current schedule requires two main shifts during the week:
M-F 8:30am-5:30pm and 10:30am-7:30pm
We are seeking candidates of all levels of experience to join our growing team!
What You Will Be Doing
Member and Membership Management
Member Onboarding
Responsible for managing member needs from the moment they sign up for membership -this may include orientation to space, handling all initial questions, entering new members in applicable internal databases and software, setting up recurring payments and more. Responsible for responding to any ongoing questions, concerns or requests relating to membership and use of Lina facilities.
Build rapport with all Lina members with the goal of establishing trust and a positive long term relationship
Reception
Serve as the point of contact at reception to greet members’ patients/clients. Handle members’ clients/patients needs as far as checking them in, welcoming them to the space, offering complimentary refreshments
Service Offerings
Provide front end services to members’ clients/patients as needed which may include - payment collection at the front desk, notifying member of their patient arrival, mail handling and distribution, package handling and distribution
Must have awareness and sensitivity around patient/client privacy and confidentiality needs.
Sales and Tours
Directly work with sales team to conduct regular scheduled tours of Lina. Ability to effectively communicate with incoming health professionals including Medical Doctors, Behavioral Health Practitioners and Wellness Practitioners. Direct and ongoing phone, email and in person communication with incoming leads beginning with the initial contact (via phone, email or scheduled tours) all the way through subscription and onboarding to Lina. This includes answering sales calls and ensuring all incoming leads are properly captured and entered into our CRM Software.
Maintenance of Facilities
Supplies
Maintain, organize and order supplies - this includes being organized to ensure space is properly and adequately stocked by stock-taking or inventory checking of all necessary equipment and/or supplies (i.e. coffee, tea, snacks, tissue paper, printing supplies, etc.)
The Space
Conduct regular and routine walkthroughs of space to ensure all part time suites are in proper condition, stocked with all needed supplies, clean and tidy and ready for member use. Walkthroughs of the space are to be conducted at the beginning of shift, multiple times throughout the day, and at closing.
Responsible for light maintenance of kitchen, lounge, patient waiting areas and any other main public areas within the space Responsible to ensure all common areas are clean and tidy at all times and properly stocked where appropriate. For example - the coffee station should always have fresh coffee and available cups, etc.
Ensure reception area remains clear from clutter, clean and well organized at all times. Responsible to maintain the privacy and confidentiality of all client/patient personal information at all times. Training will be provided as needed.
What we are looking for:
At least 3 years experience in a related position required.
Experience in successful early growth stages of a business would be helpful.
Work week of 40 hours varying between two shifts - Monday - Friday 8:30 am - 5:30 pm and 10:30 am - 7:30 pm with a one hour lunch break included.
Previous experience in coworking, health care, real estate, property management, or other related field a plus.
Must be sensitive to the privacy rules and practices relating to client/patient personal information - training in this area will be provided
Ability to build rapport with clients
Experience with admin and front desk work
Medical office experience a plus
Excellent written and verbal communication skills
Reliable, Honest, Trustworthy, Positive Attitude
Demonstrable experience in one or more core qualifications including:
Sales
Membership Management
Customer Service
Medical Office Admin experience
Administrative & Operations
Community Events/Community Building
Compensation
Salary ranges between $36,000 -45,000/year and is commensurate with experience.
Junior and Senior-level experience all encouraged to apply. Salary and performance bonus can be negotiated based on qualifications and can be higher for more experienced or well-qualified candidates. Benefits included. Multiple positions available with rolling start dates.
Who We Are
As we are an early stage company, you will be an integral part of the process in establishing our company culture. We are looking to build a team of talented, empathetic, positive, curious, and dedicated individuals.
How To Apply
Please Email “[email protected]”
Subject should read: "Application.Lina.Community.Lead"
In the body of the email, please let us know a bit about yourself, where you are currently working (or what you are working on), what you are looking for in a position/company and what your unique combination of skills/life experience/mojo is (and how you would uniquely contribute to Lina). Also please let us know if you have flexible work hours (as needed for this position) and earliest start date.
Please attach a resume (No cover letter - put it in the body of the email)
Visit www.lina.co for more job listings
Follow the simple application instructions and we will review your submission seriously. We will discard anything that doesn’t follow the guidelines above.