Consultation Therapist at Talkspace

| Greater NYC Area
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Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Help over one million people feel better.

We are looking for a part-time Consultation Therapist to join our remote sales team. This role would be responsible for qualifying, assessing and converting inbound client leads via HIPAA chat. We are looking for someone who is driven, goal oriented with strong communication skills and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

About This Role

  • Manage high volume of conversations via chat while maintaining a high quality of service
  • Create a warm and welcoming introduction for each client
  • Provide a personalized consultation to understand clients presenting issues, clinical needs and goals they would like to achieve through online therapy
  • Appropriately educate the client on how Talkspace works and answer questions to provide a clear understanding of the experience
  • Guide client through the therapist matching process, plan selection and onboarding
  • Qualify and nurture clients appropriately through the sale cycle


  • 2+ years as a licensed therapist, ideally in a 1-on-1 counseling role
  • Essential skills: self starter, attention to detail, results oriented, strong written communication skills, reflective listening skills, team player, adaptable
  • Good-to-have: 1-2 years experience in sales, customer service and/or hospitality, experience with online live chat, experience at a startup
  • Willing to work flexible hours remotely including evenings and weekends
  • Energized by juggling multiple consultation conversations without compromising quality
  • Strong attention to detail
  • Passionate about mental health and the benefits of online therapy
  • Excited and motivated to set and exceed challenging sales goals both individually and as a team
  • Work collaboratively with team members, organizing shifts, coverage and collaborating on various sales strategies and experiments
  • Works well in a role that requires 100% dedication and can adapt well with frequent changes as we continue to learn and grow Talkspace!
  • At ease with ambiguity
  • Experience (or strong interest) in working in a fast-paced startup environment


Why Talkspace?

Because we are on a mission to make the world a better place. Our focus to help people feel happy starts at Talkspace, where we connect, collaborate, and have fun. Monthly team bonuses and challenges with prizes, on-going training and coaching, remote flexible work hours, passionate and talented team are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!


Talkspace is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • React NativeFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • SketchDesign
    • JIRAManagement


During COVID we've decided to go remote to support Talkspacers. At least thru 2020, we are officially committed to WFH.

What are Talkspace Perks + Benefits

Daily stand up
Open door policy
Pair programming
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Free Talkspace and Monthly Wellness Stipend
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Dependant on the role.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
With options for remote work when needed.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Bring your pet to your next Zoom meeting!
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
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