About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

You'll be a Continuous Improvement Manager focusing on Payment Operations and Customer Operations that support both clients and end-users of our platform. In this role, you will work with teams to make data-driven recommendations to streamline support processes, facilitate cooperation, and advocate for product improvements that promote efficiency and profitability of the business.

How You Will Make an Impact:

• Compile and analyze qualitative and quantitative data on various aspects of support agent and specialist performance
• Report on data to relevant leaders within the Operations Development organization
• Work within the Quality Assurance team to make recommendations to Product Support leadership regarding process improvements
• Communicate the need for training and onboarding programs to leadership
• Help maintain and develop internal support and call center quality standards
• Have a positive contribution to our company culture

What You Bring to The Table:

• Bachelor’s Degree and 5 or more years of operations experience with at least 3 in a formal continuous improvement program
• Familiarity with process improvement methodologies (Kaizen, 6S, etc.)
• Proven results delivering operational efficiency
• An adaptive, responsive work ethic with the ability to work in a fluid, flexible, and sometimes ambiguous startup environment
• Ability to empower team members, motivate change, and facilitate problem solving discussions
• Strong project management skills
• Ability to work independently and effectively in a team-based environment
• Proven competence in collecting and analyzing data, and developing conclusions and recommendations
• Empathy and active listening in order to manage difficult conversations and scenarios
• Ability to examine complex problems and find the simplest and clearest solutions

Bonus Points for:

• Previous work in a high-growth startup
• Familiarity with Call Center and Payments
• Operations
• Experience with Google Workspace (formerly G Suite), Slack; ZenDesk

What We Offer:

• Competitive compensation
• Exceptional health, vision, and dental care
• Light breakfast, snacks, and a daily stipend for lunch
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.