Custodian Relationship Manager

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CAIS is building the first truly open marketplace for alternative investments, where advisors and managers can engage and transact directly on a massive scale. CAIS provides streamlined execution to an expanding list of alternative investment funds, IPOs and follow-ons, structured notes and real assets. CAIS delivers a suite of portfolio construction and reporting tools, and complements its fund offering with independent due diligence provided by Mercer. Our team is comprised of go-getters who tackle unique and exciting challenges daily, take ownership and pride in their work, and recognize that success is a team sport. Consider a career with CAIS and take a step into the future of wealth management.

The firm is seeking an experienced relationship management professional to spearhead and manage custodian relationships. Qualified applicants will have a minimum of seven years of experience in a relationship management capacity, preferably within a custodian firm. Working heavily integrated within the Operations and Sales teams, this person will be responsible for managing existing and generating new relationships within each major custodian. Qualified candidates will have a large network, great client service attitude and entrepreneurial spirit, and excellent organizational skills. 

Primary Objectives

  • Form and maintain broad-based relationships with each major custodian through respective sales teams and relationship manager personnel
  • Manage existing custodian relationships
  • Surface leads, initiate, and execute new relationships with custodians
  • Lead generation for potential CAIS clients sourced from custodian relationships and delivered to sales team
  • Heavy travel for meetings and events; management and coordination for local and national custodian-centric events
  • Form deep understanding of CAIS relationships with custodians and be able to identify, succinctly summarize, and creatively problem-solve issues we are jointly tackling
  • Become a subject matter expert on friction and pain points with custodians
  • Work closely with Operations team and broader firm to remove pain points for advisors, custodians, and CAIS through excellent and proactive problem solving and project management
  • Effective project management of new strategic initiatives that CAIS is building in partnership with custodians
  • Build excellent working relationships across multiple lines of business and corporate functions
  • Identify and assist in planning and launch of joint, scalable marketing opportunities
  • Projects and additional responsibilities to be determined based on capacity, skill, and interest

Qualifications

  • 7+ years of relationship management experience; preferably in the custodian space
  • Bachelor’s degree in business, economics, finance, or a related discipline required
  • Exceptional organizational and interpersonal skills
  • Impeccable written and verbal communication skills
  • Self-starter who takes initiative and learns quickly in a fast-paced environment
  • Excellent client service aptitude and attitude
  • Excellent working knowledge of Microsoft Suite and Salesforce
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Technology we use

  • Engineering
    • CSSLanguages
    • ElixirLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • Salesforce ApexLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • CypressFrameworks
    • DockerFrameworks
    • GraphQLFrameworks
    • JestFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Microsoft AzureServices

Location

527 Madison Avenue, New York, NY 10022

An Insider's view of CAIS

What's something quirky about your company?

There’s a niche for everyone, and if one doesn’t exist, you can make your own. I started a water themed group, Hydro Homies, and it has gotten great support – we already have 65 members! Between the custom water bottle stickers and engaging slack channel with trivia and memes, it's become a great way for people to connect in and out of the office.

Adam

Associate, Data

What does your typical day look like?

As an Alternative Investment Product Specialist, I educate clients on new offerings, and generate new business. My day varies between traveling to meet clients and connecting with colleagues at the office. With clients, I am discussing trends in the space. At the office, I look forward to interviewing promising candidates and meeting the team.

Chet

Alternative Investment Product Specialist

How does the company support your career growth?

CAIS offers tremendous personal and professional development resources to employees. I’ve taken L&D courses through our learning platforms, learned new tools, and continuously felt supported by my peers across the firm. The team creates a safe and welcoming environment where all are encouraged to ask questions, learn, and share feedback.

Heaven-Leigh

Analyst, Technology

What are CAIS Perks + Benefits

CAIS Benefits Overview

CAIS offers highly subsidized health care, free vision and dental insurance, $15/day lunch stipend in office, fully stocked kitchen,, $100/month towards an Equinox membership, and a 401k plan plus 4% company match.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
CAIS offers pre-tax commuter benefits for all employees.
Company-sponsored outings
At a minimum, CAIS hosts a firm-wide Summer Offsite Party and a Winter Holiday Party every year.
Free snacks and drinks
CAIS has a fully stocked kitchen including unlimited snacks, coffee, tea and a slew of cereal, nuts, and candy.
Some meals provided
Company-sponsored happy hours
We host "Third Thursdays" Happy Hours at our office with beer, music, and poker.
Relocation assistance
Fitness stipend
CAIS reimburses its employees $100 per month for Equinox memberships.
Professional Development
Job training & conferences
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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