Customer Experience Coordinator
About Us
At Teachers Pay Teachers (TpT), we’re unlocking the power of educator-created content. More than 2 out of 3 of U.S. teachers come to TpT every year to get teacher-tested, engaging, and rigorous materials. What began as a humble exchange for teachers looking to share lesson plans has since exploded into an education powerhouse where teachers have created more than 3 million resources for all aspects of PreK-12 education. More than five million educators worldwide (including teachers, administrators, and parents) have downloaded TpT resources more than a billion times. If you haven’t heard of TpT yet and want to learn more, just talk to a teacher about us. Or try this recent article in Forbes.
Who we are looking for
We’re a team of good people doing great things. We listen first. We love our work. And we are all teachers and learners in whatever we do. We believe that productivity is never an accident. It’s the result of a commitment to excellence, intelligent planning, passionate teamwork, and focused effort. We want every day to be fun and to matter.
Job Description:
Provide outstanding email based customer support for our community of sellers and buyers. Our Customer Experience team is also expected to recognize trends in the questions they receive from the community and surface these learnings internally to improve our product, policies, and services. Additionally, there are projects and initiatives that vary with our goals for the quarter.
Qualifications:
- 1-2 years of work experience
- Excellent written and verbal communication
- Recent graduate with an education-focused degree (this is an entry level role)
- Loves, understands and believes in what we want to build
- Enthusiasm to work hard and achieve results in a fast-paced environment
- Computer proficiency
- Attention to detail
- Ability to stay calm and focused under pressure
- Motivated self-starter with excellent time management skills
Extra points for:
- Customer service experience in an email-based environment
- Background in Education