We are currently looking for an employee with strong customer service experience and a team-oriented spirit to provide exceptional service to our subscribers. You will respond to customers inquires regarding billing, product information, e-mails, technical support and general programming information in this fast-paced environment. 

To qualify, you must be able to work a flexible schedule, have excellent communications skills, an ability to handle multiple duties and must be a team player. Previous customer service experience is required with either technical, product knowledge, reporting and a proven track record in problem-solving. Knowledge of Baseball is a must.

Minimum Requirements:

• 2-4 years Customer Service Experience
• Excellent verbal and written communication skills. 
• Advanced computer skills / General technical support skills (emptying cache, deleting cookies, browser knowledge, reboot steps, etc.)
• Advanced knowledge of mobile device layouts, navigation, and troubleshooting
• Advanced knowledge of connected device types, i.e. Xbox, Apple TV, Roku
• Salesforce or other CRM Knowledge
• Able to recognize and report on KPI trends
• De-escalation and skills
• Schedule flexibility (including nights and weekends).
• Attention to detail 
• Self-motivated / Driven
• Compassionate / Empathetic
• Able to deliver a positive customer experience 
• General navigation knowledge of connected and mobile devices
• Strong organizational and interpersonal skills 
• Advanced computer skills