Customer Strategy & Operations Manager at Celonis

| Greater NYC Area
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Are you ready for a new challenge?

Celonis is the leader in business transformation software. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of instruments and applications, with a developer studio and platform capabilities for business executives and users. The Celonis EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Celonis has thousands of global customers including ABB, AstraZeneca, Bosch, Coca Cola, Citibank, Dell, GSK, John Deere, L’Oreal, Siemens, Uber, Vodafone and Whirlpool. All rely on Celonis technology to unlock their full execution capacity and drive change to business processes. Celonis is headquartered in Munich, Germany and New York, New York, and has in total 15 offices worldwide. The company has grown 5,000% in 4 years and 300% in the past year. In 2019, Celonis reached a $2.5 billion valuation, after receiving a $290 million Series C funding round. Since opening its US headquarter in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue, and therefore expanding US offices in New York, San Francisco, Raleigh, Ann Arbor, as well as Latin America.       

  

RESPONSIBILITIES...

  • Drive overall growth & success of Celonis’ existing customer base in close collaboration with Celonis’ customer teams, such as Customer Success, Professional Services and Business Value Architects
  • Be a strong business partner across a wide range of topics from strategic to operational
  • Orchestrate GTM and resource planning processes as well as regular business reviews
  • Monitor business performance, identify areas for improvement and spearhead major projects & programs to improve business excellence in close alignment with the leaders from our customer teams
  • Ensure operational discipline and be a strong support in the day-to-day business
  • Manage and leveraging relationships to other teams at Celonis from Analytics, to CRM to Enablement while representing interests of the Customer teams and ensuring constant alignment and exchange of relevant information

REQUIREMENTS...

  • 3+ years of experience in Sales/Channel Strategy, Business Operations, Strategy/Operations Consulting, Customer Success or similar areas
  • Firm understanding of Customer Success Management in a B2B environment and ideally experience in a fast-growing SaaS company
  • Experience in working with Salesforce and business analytics tools is a plus
  • Ability to thrive in a fast paced, dynamic work environment and to manage multiple priorities and deal with ambiguity
  • Proven experience in successfully managing complex projects under pressure working with teams across multiple departments and functions
  • Exceptional problem-solving skills and the ability to develop outcome-driven solutions, with a knack for creating structure wherever its needed
  • Excellent communication skills with the ability to convey complex information to wide audiences and to communicate on Senior Management and C-Level
  • Ability to establish credibility and rapport with senior executives
  • Passion for groundbreaking software, customer success and great teamwork
  • Intellectually curious quick learner, detail-oriented and driven to make an impact on the business
  • Exceptional Bachelor’s degree required, advanced degree a plus
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Location

Celonis is right across from Bryant Park with great restaurants, bars, and gyms nearby. A short walk from the subway, Penn Station, & Port Authority.
Super Entrepreneurial: How Celonis' Customer Success Team Takes Ownership
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What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 3 month paid parental leave, a personal development budget, employee stock options program, dog friendly office, a fully stocked kitchen, & an on-boarding trip to Munich, Germany!

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 12 weeks of 100% paid parental leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Celonis offers employees professional development opportunities like Annual individual budget for training.
Cross functional training encouraged
Promote from within
Customized development tracks
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