About Papaya Global

Papaya Global is a rapidly growing startup aiming to disrupt and simplify global payroll and employment. The combination of Papaya’s service and SaaS platform enables our customers, from startups to large enterprise companies, to expand their workforce globally, quickly and in a compliant manner.  Through our all-in-one global workforce platform, we connect companies to a global network of preferred suppliers of human resource and international payroll services.

About the Role

The Account Management team is part of the CSM team, responsible for building relationships and helping clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics. Success in this position requires exceptional client service, coaching, and consultative sales skills; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. Ideal candidates will have previous experience in account management and/or success management. 

• You have a deep understanding of your customers’ business objectives (strengths, weaknesses, opportunities, threats) 

• You are able to confidently make product recommendations as how your customers can get more value from their investment with Papaya 

• You are transforming the way your clients invest in Papaya and make decisions thatcontribute to their bottom line 

• You fully understand the features and limitations of Papaya’s entire suit of products. You provide innovative and creative solutions even when clients haven’t asked for them 

• You contribute overall to the account strategy and independently execute on certain account strategy tactics in accordance with the plan 

• You can complete individual client requests independently, using your judgment and problem-solving skills 

• You navigate internal resources and get answers to your questions, addressing issues end-to-end in reasonable time 

• You have built productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations 

Responsibilities: 

• Grow product adoption and use 

• Educate the customer on the platform  

• End-to-end ownership for all customer projects  

• Be your customer advocate within the company based on deep understanding of their business and needs  

• Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues 

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly