Customer Success Manager, Team Lead
Greater NYC Area
WHO WE ARE
At Meero we help photographers reclaim their creative spark! By developing income streams and tools to simplify invoicing, post-production work, and photo delivery, Meero streamlines a photographer’s commercial work, enabling them to shift their focus back to their art.
Meero originated in Paris, the first in its vertical. Now we have offices in New York, Tokyo, Bangalore, Singapore and are rapidly expanding. We recently closed our Series C of $230M at a $1B valuation, France’s largest round ever.
Meero has created a multi-sided marketplace, connecting photographers to our platform and brands with photo and video solutions. Meero manages the shoot and production process from end to end. Available with only a few clicks, and delivering professional visual assets in as little as 24hrs, Meero provides brand consistency at any scale.
Based in New York, your job will consist of taking care of our client’s portfolio in Food Delivery and Real Estate businesses.
WHAT YOU’LL DO
Develop and maintain a strategic trusted advisor relationship with your clients
Advocate your clients and be their internal voice by providing feedback on how Meero’s solutions can be improved
Collaborate with operations and delivery team to ensure quality and timely output
Drive regular cadence (Call/Report/visit/QBR) with customers to report on KPIs, share results & actionable items with cross-functional stakeholders
Proactively monitor and address customer / operational issues
(Over)achieve your delivery targets
Identify opportunities and collaborate with the sales teams to ensure growth attainment
WHAT YOU’LL NEED
Complete fluency in English
1-2 years experience in managing a small team
Excellent interpersonal and communication skills
Rigorous, dynamic and autonomous, you are also results-oriented and very comfortable on the phone
Organized, detail-oriented and relationship focussed
Willingness to build relationships and network across a wide spectrum of clients
A minimum of one year direct account management / Account executive experience
WORK @ MEERO
Dream big and do bigger - Dreaming big is step one, but we don’t stop there. By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities.
Make work play - Work should never be boring. Bold ideas and big laughs make everyday exciting, so we never get complacent. We are a family that loves each other, pushes each other, and laughs with each other.
Champion creators - Creatives are the architects of our visual world. We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure. We truly support one other, so we’re free to fall, but quick to get up and try again.
Give a shit - Success doesn’t happen by accident. We work with focus, determination, and pride towards our goals. We care deeply about each other, our clients, creatives, and our impact on the world.
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