Customer Success Manager at Urbint

| Greater NYC Area
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Our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities across the country. We are a team of close-knit engineers, entrepreneurs, and data nerds who obsess over problem solving, new technologies, and making a positive impact in our communities.

The Customer Success Manager is a member of the Customer Success team within Deployment Strategy, who leads multiple production accounts and is responsible for customer adoption, usage and satisfaction. 

What you’ll do

  • Lead customer success activities for multiple customer accounts.
  • Responsible for executing and assisting with the creation of customer specific revenue plans.
  • Interface with management and cross-functional teams to build and maintain a superior and scalable customer experience.
  • Build relationships and networks within customer accounts to discover how Urbint can add additional value.
  • Establish metrics and KPIs to track customer engagement success.
  • Create, champion and revise process improvement plans in partnership with all stakeholders.
  • Have ability and hands-on product experience to be able to interact with the clients to troubleshoot and resolve product issues and concerns.
  • Work with Product, Implementation and IT teams, as well as customers to develop and maintain a useful knowledge base for each of Urbint’s products.
  • Collaborate with Sales teams to identify upsell opportunities for designated accounts.
  • Work with the Account Managers to represent the customer’s interest across all of Urbint.
  • Solicit and collect product and process feedback internally and from each customer. Mine for opportunities for growth.

Who You Are

  • 3+ years of relevant experience
  • BA/BS or equivalent
  • Excellent management, organizational, communication (written and Oral) and interpersonal skills to interact with all levels of employees/executives and customers
  • Empathetic, positive, and has a strong desire to help customers reach their goals
  • A passion for technology and for being a part of a fast-growing SaaS company

What We Offer

  • Mission Driven - Some companies use AI to serve better digital ads and trade stocks, we seek to make our communities more resilient.

  • Top Compensation - Competitive compensation package.

  • Best in Class Medical Coverage - 100% benefits and premiums paid.

  • Prime NoHo Location - Our office sits in the heart of NYC’s historic NoHo district and is just minutes away from the BDFM and 6 subway lines.

  • Health Perks - Gym reimbursement and citibike membership.

  • Strong Culture - collaborative office focused on teamwork, humility, and hustle.

  • Catered lunch on Thursdays, plus a kitchen filled with snacks and drinks.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • clojurescriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • Affinity DesignerDesign
    • IllustratorDesign
    • SketchDesign
    • ClubhouseManagement
    • HubSpotCRM
    • SalesforceCRM
    • Outreach.ioEmail

Location

636 Broadway, New York, NY 10012

An Insider's view of Urbint

What are some social events your company does?

The Urbint team works hard and plays hard together. We recently hosted a brand launch event for our team, families, and friends at a stunning rooftop in SoHo with 360-views of NYC. We also do monthly events (think: cooking classes, sporting events, referral competitions with major cash prizes) and often after a day of work we celebrate with drinks.

Tahlia

Chief of Staff

What are Urbint Perks + Benefits

Urbint Benefits Overview

Mission Driven - Some companies use AI to serve better digital ads and trade stocks, we seek to make our communities more resilient.
Top Compensation - Competitive compensation package with 100% benefit coverage.
Prime NoHo Location - Our office sits in the heart of NYC’s historic NoHo district and is just minutes away from the BDFM, RW, and 6 subway lines

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Core hours, Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross Functional Training Encouraged
Promote from Within
Mentorship Program
Continuing Education Stipend
Time Allotted for Learning
Customized Development Tracks
Paid Industry Certifications
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