Director, Coding / CDI Operations at Cityblock Health

| Greater NYC Area | Remote
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About Us:
Cityblock Health is the first tech-driven provider for communities with complex needs, bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs and some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities, one block at a time. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are-bringing care into the home and neighborhoods through our community-based care teams.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we'll grow quickly to bring better care to many more members and their communities. We will get started in new markets, each with their own operating structure and care teams, and continue to grow in the communities where we are working already. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To deliver a radically better experience of care to our members and advance equity in the communities we serve, we strive to make our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bridging together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels like they belong, are valued, respected, and celebrated as a part of our community.
Our Values:
  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:
In this role, the Director of Billing Operations will be accountable to building a high performing organization that has a significant impact on Risk Adjustment/Revenue goals. This will result in compliant, timely processing of claims with flawless acceptance rate. The ideal candidate is highly skilled at defining and executing process improvement that requires a high level of change management and cross-functional alignment, and comfortable navigating ambiguity with ease.
In this role, you will:
  • Be responsible for developing a Center of Excellence that maximizes performance across markets for claims processing TAT / acceptance
  • Assess and define the roadmap for infrastructure/technology, reporting, analytics, systems integration, vendor oversight, a staffing strategy - building the foundation for Cityblock to achieve national scale
  • Flawless execution of roadmap across people, process and technology considerations

Requirements for the Role:
You'd be a good fit if you:
  • Experience in a high-growth, unstructured environment where there has been success in implementing structure, reliable operations and continuous improvement
  • Excellent skills to set direction and organize cross-functional work
  • Analytical, data-driven approach to decision making and performance management
  • Demonstrated high emotional intelligence + ability to navigate large, matrixed organization
  • Proven ability to communicate effectively and confidently with senior executives
  • Self starter; Ability to operate independently with minimal direction
  • Are an adept manager, a critical thinker with excellent commercial judgment, and an impressive written and verbal communicator with robust organizational and analytical skills, including expertise with operational and clinical measurement and performance management
  • High level of integrity and management of confidential information
  • Certified Professional Coding experience required.

How We Define Success:
  • On time, high quality delivery of assignments that result in measurable change in individual colleague performance and corporate goals
  • Effective implementation of operational processes and design considering change management principles
  • Effective engagement of cross-functional leaders in data analytics, product development, learning & development, clinical operations, and distributed operations models

Nice to Have, But Not Required:
  • Intensive training in core business skills (e.g., 5+ years of management consulting, MBA, or similar experience)
  • Leadership of Operational Reporting, Product teams, or day-day operations teams
  • Experience in healthcare services
  • Certified Risk Adjustment Coder (CRC) experience

What We'd Like From You:
  • A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • ClickUPManagement

Location

Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it

Tina

Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.

Jose

Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

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