At Cargo, it’s no secret we love our drivers. It’s always our goal to keep them happy, excited, and engaged, as they are the driving force behind our business. As a Cargo Driver Advocate, you would be one of the core and essential links between our driver community and Cargo operations. Our approach to our support team at Cargo is a little different than most companies. We truly believe our support team needs to be the customer advocate and is responsible for identifying common issues and presenting solutions to make operations more efficient and improve the user experience.
Responsibilities
- The core responsibility of this role is to provide support to our drivers and assist them with any issues that arise
- Support will be provided both virtually (via Zendesk) and over the phone
- Help identify trends in driver issues and outline potential solutions for our team to put in place
- Working with the operations team to execute driver onboarding and engagement incentive programs
- Other miscellaneous operational tasks that are core to keeping drivers happy and engaged
Qualifications
- Previous experience working in customer service or support, whether in-person, online, and/or on the phone
- Someone who is positive, empathetic, and loves talking to people
- Someone who is willing to hustle and do whatever it takes to reach a goal
- Someone who can make quick decisions on the fly
Perks & Benefits
- Full-time or part-time hours with hourly pay for the first 3 months
- Conversion to full-time employee with benefits for strong performers
- A flexible schedule
- Tons of snacks in the office at all times!
- A great culture of collaborative and engaging coworkers
About Us
Cargo is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Cargo does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
We’re the leader in the creation of the passenger economy and changing the way people think about on-the-go retail. Whether it’s an energy drink to give you a boost, a granola bar to feed your hunger while on-the-move, or a charging cord to keep your mobile productivity going, we use a sophisticated operations process and easy-to-use technology to give rideshare riders what they need right when they need it.
For the rideshare drivers who have Cargo in their vehicles, our service is a great new way to increase their earnings during a time when every dollar counts. And best of all, Cargo costs drivers absolutely nothing! We handle the entire process of acquiring inventory, shipping products to drivers needing a restock, and processing purchase payments. Drivers simply put a Cargo box in their vehicle and watch their earnings grow.