About the Position
Do you excel in providing a superior level of Customer Service? Are you the kind of person who is always up for a challenge? Are you excited to teach people about cutting-edge technology? Then, we want you to join our growing Training & Customer Support Team! You will learn the intricacies of our B2B enterprise platform and be fast-tracked as one of our certified Software Trainers. Every member of our team is fully committed to providing our customers with an outstanding customer experience – ensuring utilization and engagement. Acting as the face of the company, day to day, you will be: 

Customer Support  

• Serve as the customer’s primary point of contact and resolve customer questions and complaints over the phone and through email. 
• Own customer issues, complaints, and questions from start to finish, including proactively following up until the issue is resolved.  
• Deliver a consultative experience to understand and solve for the customers’ pain points. 
• Investigate program bugs/issues that will then need to be tracked and fixed.  
• Provide solutions and troubleshooting that can include coming up with creative work-arounds. 
• Coach and support new team members and the larger team.

Training  

• As a product domain expert, conduct customer software trainings for residents, board members, or maintenance staff.
• Act as a customer-facing representative for new products and/or feature releases through detailed demonstrations conducted in-person or remotely.
• Establish and build relationships, rapport, and trust with our customers by nurturing ongoing relationships and optimizing the value they can gain from BuildingLink.
• Share insights and contribute to the development of new features, enhancements, and improvements.
• Accompany and assist the Sales team with local, domestic, and international trade shows promoting the growth and success of the company.
• Travel locally, nationally, and internationally to conduct on-site trainings (Don’t worry, international travel is optional). 
• Work on other projects as assigned.

About You 

• 2-3 years Customer Service background or SaaS Customer Support experience.  
• EXCEPTIONAL written and verbal communication skills.
• Able to establish and build relationships, rapport, and trust with customers. 
• MUST be comfortable presenting in front of groups.
• Keen problem solver with a unique ability to think on your feet. 
• Able to multi-task, prioritize, and keep calm under pressure. 
• Consultative and solutions-oriented.
• Cheerful and natural on the phone as well as emails, you let your personality shine through while keeping it professional. 
• Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge. 
• Able to actively listen to the needs of our clients and advocating on their behalf. 
• Excited by innovative and revolutionary technology. 

What BuildingLink Can Offer You 

• Office culture comparable to the fast-pace, energy, and vibrancy of a startup, while maintaining the feel of a family owned company 
• Team outings (happy hours, company events & retreats, weekly lunches, and holiday parties) 
• We celebrate milestones! On your third year in Customer Support, we throw you a Merlin! 
• Opportunities to learn and advance your career 
• Birthday Holiday
• Flexible PTO
• Starting Salary $55k  
• Medical/Dental/HSA, Commuter Benefits  
• 401k with matching  

About Us
BuildingLink is the gold standard and most widely used technology solution for residential property management in the world. We pride ourselves on being a fast-growing, innovative, and pioneering company that provides the highest-level of customer service – consistently exceeding the expectations of our clients. We work with over 4,700 buildings both in the U.S. and globally – making us the industry leader. So, if you’re looking to work for a dynamic and successful company that cares deeply for both its customers and employees, and have a knack for problem solving, please apply! 

Check out our website to learn more! http://www.buildinglink.com/marketing/public/about 

BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.