General Manager, Consumer Electronics at Narrativ

| Greater NYC Area
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About Narrativ

Narrativ is a technology platform for brands to unlock, manage, and grow their share of product reviews on the open web. 

Why is this important? We’ve seen a decade’s worth of e-commerce growth in 2020, and the emergence of a smarter consumer who demands a better way to buy than ads. They’re turning to expert product reviews on trusted sources ranging from The New York Times to their favorite YouTuber. But only Amazon is reaping the benefits today, commanding a $40B monopoly on product reviews online.

Narrativ’s patented technology empowers everyone to win. We build the tech and tools to turn honest reviews that tell the whole story about a product into a multibillion dollar acquisition channel for all brands. Teams at Sephora, Best Buy, L’Oreal and hundreds of others already partner with Narrativ to yield more efficient results than Facebook and Google.

Our work breaking Amazon’s monopoly and fixing broken and out-of-stock links on the Internet has gotten us recognized by The World Economic Forum as a Technology Pioneer and by Fast Company as one of the best places to work for innovators.

Why you should work here:

  • We’re growing, fast: Narrativ’s platform hosts 50+ partners spending $20mm+ a year including Best Buy, L’Oreal, Sephora, Bed Bath & Beyond, Home Depot, Nordstrom, and Samsung. We’ve doubled revenue so far in 2020.
  • We have a talented team: We’re a team of 50+ from places like Amazon, Facebook, Google, and Etsy with a female founder that’s been awarded by the Financial Times, Forbes, and Inc. We’re hiring quickly, with plans to double our team in the next year.
  • We’re challenging the status quo: Breaking monopolies and diversifying industries is in our DNA. Come join us on our mission to democratize product recommendations for all and build a better internet for shoppers.

Come join us on our mission to build a better Internet for shoppers!

The Job:

Narrativ is looking to hire a passionate, results-oriented Senior Director for our Revenue team. This is a unique opportunity to be the 'General Manager' of a product category at Narrativ. As GM, you'll  the have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and lead our sales team on acquiring new clients for the platform, while working to build and operationalize our go to market strategy.  
 
You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 
 
Core Responsibilities Include:
  • Manage and coach a small team of growth managers and Sales Directors to excel, including regular 1:1s, radical candor feedback in the moment, performance reviews, career planning conversations.
  • Directly manage a few top merchant/brand relationships
  • Run client meetings to deliver strategic insights & tactical recommendations
  • Identify opportunities to grow spend and inventory engagement
  • Structure and execute large-scale data analysis for end-of-month reporting
  • Monitor account performance against both Narrativ and client goals while building playbooks for operational scale and proactive growth of accounts 
  • Understand the industry and top publisher’s business objectives and align Narrativ’s offerings to help both parties to achieve our strategic and revenue objectives.  
  • Design and drive customer insight strategy and dashboards
  • Partner with Narrativ’s product/engineering team to drive development of best in class solutions, which may include bidding optimization and account management tools
 Requirements:
  • 3+ years directly managing a small team of growth/partner managers.
  • 6+ years of overall experience in consulting, launching new markets, teams or products 
  • Strong analytical skills using large data sets in platforms like Tableau/ Looker/ Excel
  • Draw insights from analysis and packaging in presentations to clients
  • Build deep understanding of value drivers in recurring revenue business models
  • Client management and relationship building experience
  • Identifying and executing on opportunities to grow client book of business
  • Excellent communication and presentation skills
  • Thrive in a matrix organization and comfortable working with cross functional teammates at all levels
  • Self starter who can work with limited direction

Important Notice: We are putting the health and safety of our employees first.  For the balance of 2020, we’ll be working from home.  With so much uncertainty in the world, this is a decision that helped eliminate the anxiety associated with commuting and gave our teammates one less thing to worry about. 



Narrativ is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • JenkinsLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • SalesforceCRM

Location

Our office was right in the center of Grand Central and very close to Bryant Park. But now we are operating fully remote!

An Insider's view of Narrativ

What’s the vibe like in the office?

Our office has an open layout that helps inspire collaboration, conversation and idea sharing. We are a growing start up so there is a mix between heads down work and banter. Some ideas are around how to best service our clients and others are about dooms day prepping and our water intake :)

Nathalie

Head of Talent

What kinds of technical challenges do you and your team face?

We are building a brand new self serve portal to onboard new clients on to the Narrativ platform. This will decrease time and resources needed to get new users on our platform while increasing the immediate value our clients see.

Kavya

Software Engineer/ Data Analyst

What does career growth look like on your team?

At Narrativ we have a culture of deep appreciation and your impact is rewarded. We make sure engineers have measurable and achievable goals that they define based on their own interests. I have seen engineers really up their game during my time here.

Joseph

Senior Data Engineer

What is your vision for the company?

Narrativ is building technology that challenges the world we live in. Those who join our team should share our passion for fixing commerce and have the courage to challenge the status quo.

We’re on a thrilling pursuit to fulfill the promise of technology and we’re building a league of extraordinary humans.

Shirley

Founder & CEO

What's the biggest problem your team is solving?

One of the biggest challenges we are solving for now is translating our vibrant and collaborative office culture to be as vibrant and collaborative in a remote setting.

Nathalie

Head of Talent

What are Narrativ Perks + Benefits

Narrativ Benefits Overview

We offer competitive benefits (both for health insurance and monthly WFH stipends) that support our team members. It's also extremely important to provide support as we transition to working remote.

Culture
Volunteer in local community
We work with external partners to provide mentorship, learning and career opportunties.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Narrativ is led by founder & CEO Shirley Chen. Her experience as a female founder has taught her the importance of a diverse team, a value that is shared by the entire org.
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We have a 15% pledge for sourcing when building out candidate pipelines
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
We partner with Classpass and NYHRC to offer our employees stipends and discounted memberships
Team workouts
Join us as we Peloton together!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
We have a 200% match on any charitable donations that support the BLM movement or organizations fighting against racial injustices. In 2020, we donated over $40K!
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 100% coverage for both primary and secondary caregivers for 12 weeks. The time can also be taken sporadically across the new child's first year!
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
$500 one-time payment and a $50 a month stipend for continuous support
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Acme Co. allows employes to set aside 10% of working hours for learning.
Customized development tracks
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