About us

We're a high-growth Fintech SAAS early stage company that uses big data analytics and cutting edge technology to revolutionise the way companies protect themselves from criminals, terrorists and money launderers.

We’re a small, but rapidly growing team that’s passionate about using technology to reduce financial crime. We’ve spent over three years shaping our products and sales are now really starting to take off – we’re already helping a large numbers of businesses process billions of pounds and reduce risk, and we’re now looking to build our foundation team to take us to the next level

Key Responsibilities

• Set the overall vision and strategic plan to maximize customer success
• Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
• Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.)
• Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team
• Recruit, nurture and inspire a superstar customer success team
• Play a primary role in shaping the product roadmap based on customer feedback
• Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

Requirements

• A true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
• Proactive self-starter that is self-directed and able to solve problems and execute independently
• Strong team spirit and able to coordinate across teams and build consensus
• Minimum of 4 years sales/customer success/account management experience, ideally for other cloud/SaaS solutions
• Good understanding of technology and familiarity with concepts such as APIs, cloud solutions a benefit
• Strong process management skills, won’t drop any balls! Everything we do is greenfield - joining us at the stage means your work will have a visible impact on the future of ComplyAdvantage.

Benefits

• 5 weeks vacation
• 100% paid medical benefits
• Flexible work environment
• Equity
• Fully stocked kitchen
• The best company culture you will ever experience