Head of Customer Success, Americas at ComplyAdvantage

| Greater NYC Area
!Sorry, this job was removed at 12:38 p.m. (EST) on Wednesday, December 18, 2019

About us

We're a high-growth Fintech SAAS early stage company that uses big data analytics and cutting edge technology to revolutionise the way companies protect themselves from criminals, terrorists and money launderers.

We’re a small, but rapidly growing team that’s passionate about using technology to reduce financial crime. We’ve spent over three years shaping our products and sales are now really starting to take off – we’re already helping a large numbers of businesses process billions of pounds and reduce risk, and we’re now looking to build our foundation team to take us to the next level

Key Responsibilities
  • Set the overall vision and strategic plan to maximize customer success
  • Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
  • Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
  • Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
  • Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.)
  • Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team
  • Recruit, nurture and inspire a superstar customer success team
  • Play a primary role in shaping the product roadmap based on customer feedback
  • Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
  • Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
  • Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

Requirements

  • A true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
  • Proactive self-starter that is self-directed and able to solve problems and execute independently
  • Strong team spirit and able to coordinate across teams and build consensus
  • Minimum of 4 years sales/customer success/account management experience, ideally for other cloud/SaaS solutions
  • Good understanding of technology and familiarity with concepts such as APIs, cloud solutions a benefit
  • Strong process management skills, won’t drop any balls! Everything we do is greenfield - joining us at the stage means your work will have a visible impact on the future of ComplyAdvantage.

Benefits

  • 5 weeks vacation
  • 100% paid medical benefits
  • Flexible work environment
  • Equity
  • Fully stocked kitchen
  • The best company culture you will ever experience
Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ProdPadManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

We're centrally located in Midtown Manhattan. Almost every coffee brand, salad bar, and new lunch concept is only a few blocks away!

An Insider's view of ComplyAdvantage

What are some social events your company does?

We have PPC (events coordinated by party planning committee) nights where the team will go out for drinks. The events will range from birthdays, work anniversaries, personal events (if employee wants to share), new hires starting, or just to welcome employees that are visiting from our other global offices.

Merve (pronounced Mervay) :)

People Ops Manager

How do you collaborate with other teams in the company?

We're global so for us communication is key. In order to collaborate here you have to make sure ideas are always shared and make sure you're coordinating different timezones.

Rodger

Senior Customer Success Manager

What makes someone successful on your team?

If you're hungry, passionate and always trying to improve, you will be successful here.

Joon

Head of Blockchain

How do your team's ideas influence the company's direction?

Our company is naturally porous - ideas flow up and across the business very easily, because our teams are so thirsty for an innovative product, process and marketing ideas.

Michael

General Manager, Americas

What is your vision for the company?

The team is quite collaborative and are all focused on reaching a common goal. At any given point the team is collaborating on deals, removing barriers to sell/grow/solve, trading restaurant and TV show tips, and planning our outings. We are a start up so we are ambitious and work hard, but we also have fun and emphasize putting the team first.

Lila

Marketing Manager, Americas

What are ComplyAdvantage Perks + Benefits

ComplyAdvantage Benefits Overview

Our employees come first and we want to make sure they feel that. These are some of the ways we show how much we care: we pay 100% of medical benefits, we offer a generous PTO policy of 25 days (includes sick) + 11 paid federal holidays, we offer a flexible work environment with a remote work policy, a kitchen always stocked with snacks, fruits, Lacroix, beers, and cider, company paid social cohesion events, a 401K plan, as well as equity in the company!

Culture
Volunteer in local community
Everyone gets a paid work day to go out and volunteer with whichever organization they'd like to support!
Eat lunch together
Intracompany committees
We have PPC (party planning committee) who manages events such as company outings and holiday parties!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
ComplyAdvantage provides a flexible work schedule.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Every employee has 5 weeks PTO per year! We also allow for 5 days to roll over for the next year! Non-managers can accumulate up to 30 days per year & managers can accumulate up to 35 days per year!
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
When we have new hires, anniversaries or birthdays, we will get something special for the team, whether it's a breakfast, lunch, cake, etc!
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
ComplyAdvantage hosts lunch and learn meetings.
Promote from within
Continuing Education stipend
We offer $2500 annually to take any courses, attend any conferences, that you believe will enhance your career.
Time allotted for learning
Every employee is allotted 3 paid days as well as $2500 per year to learn and develop!
More Jobs at ComplyAdvantage7 open jobs
All Jobs
Product
Project Mgmt
Sales