About Us:

At DailyPay, we are helping to reinvent the employee experience, starting with its most basic component — pay. We do this by disrupting archaic and transactional payroll processes and creating innovative ways for employees to access and save their earned income, before payday. Through engaging and enriching relationships with our partners, we have become the leader in providing employees on-demand access to their earned income — across all industries — allowing them to exert greater control over their pay and to improve their financial health. 

Our mission is made possible by DailyPay’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At DailyPay, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative pay experience and to empower America’s workforce with the ability to truly harness the power of their pay and take control of their financial lives.

The Role:

As the Head of Customer Success, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

The Head of Customer Success reports directly to the Director of Customer Success. This position is based out of our NYC HQ at 55 Broad Street New York, NY.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Manage enterprise partnership team to deliver on adoption and revenue targets
• Hire, onboard and mentor new customer success managers
• Work with team members on account planning activities
• Research, Model, Evaluate and plan for new growth opportunities
• Create, organize and conduct internal DailyPay trainings
• Create best practices and educate team
• Work closely across multiple functional areas in order to execute onboarding and long-term client relationship
• Be the go-to person for internal and external escalation for the Customer Success team
• Focus on client retention, growth, renewal, and satisfaction
• Oversee Quarterly Business Reviews with team’s customers, sharing product roadmaps, identifying areas of improvement, and leveraging Senior Leadership to strengthen business
• Forecast against quarterly goals and OKRs by closely monitoring metrics and performance
• Gather partner feedback and work with product and marketing on driving adoption
• Constantly improve trainings for clients and other communication like new products or features
• Work with team to build strong relationships with key consumer influencers including C-Suite
• Negotiate contract renewals with key stakeholders
• Stay abreast of key industry trends to make recommendations on new revenue opportunities
• Ensure team maintains and updates required data in company software/tools (HubSpot, confluence)
• Constantly improve the work relationship between the team and implementation & sales 
• Work closely with Customer Success Operations to ensure tools and processes are used and followed by team

• Achieve or exceed the Head of Customer Success revenue target each quarter and year

What You Bring to The Team:

• Bachelor's degree from four-year college or university and a proven background in customer success and account management
• Significant experience (7-9 years) working in customer success, revenue partnerships, business development, strategy or related capacity
• Experience leading a team
• Strong people management skills required
• Strong business acumen and business judgment
• Superb communication, both oral and written
• Ability to manage concurrent and time sensitive projects
• Ability to listen well, contribute to creative business discussions, influence the thinking of or gain acceptance from senior executives
• Background in contract negotiation
• Strong quantitative and analytical skills
• Outstanding attention to detail, time management and the ability to multitask 
• Team player
• Self-starter
• Delivers through to execution
• Ability to work both independently and collaboratively within a team
• Interested in the future of tech

What We Offer:

• Competitive compensation
• Exceptional health, vision, and dental care
• Light breakfast, snacks, and a daily stipend for lunch
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K 

DailyPay is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.