Head of IT

| Greater NYC Area

Working alongside our Markets and HQ leadership teams, the Head of Information Technology will be charged with developing and enhancing Knotel’s technology product to provide an efficient and functional catered platform for clients so they can focus on their business. This leadership position will also be responsible for ensuring Knotel HQ operates at peak performance to allow the company to scale on a global level without issue.

What You’ll Do

  • End to end, full accountability for all aspects of IT across the various global markets. This includes corporate IT, overseeing build-outs and IT operations for client workspaces.
  • Partnering with business stakeholders to deliver IT solutions and services aligned with the business vision and mission objectives.
  • Oversee, define and drive IT strategy and roadmap to deliver stable, predictable and cost effective (to budget) IT services.
  • Developing and maintaining strong relationships across all functions of the business, with local and global stakeholders, and establishing credibility and expertise across the Leadership Team.
  • Managing an exceptional IT service client team across global cities that really delivers for Knotel and its clients.
  • Establishing and maintaining strong strategic partnerships with vendors and service suppliers.
  • Build processes and systems that meet long-term needs and scale appropriately.
  • Envision and actualize long-term goals while managing the day to day activities.

Who You Are

You are a results-driven technical management professional with the ability to make sound business decisions. You have strong IT experience providing network solutions within emerging innovation companies and are comfortable diving deep into technical details. You appreciate that “done” is better than “perfect” and find entrepreneurial ways to persevere through obstacles. You operate cross-functionally, but still move fast to get things done. You inspire those beneath you with clear vision, determination, and ability to execute. You believe in the vision of Knotel while striving for continuous and ongoing operational improvements to operate the best workspaces for our members.  You also have the following:

  • A minimum of 8+ years of relevant experience managing global teams delivering network infrastructure and systems in multiple client sites. Experience at both an emerging venture and a mature IT organization would be preferable.
  • Project and program management experience defined by a proven track record of on time and on budget delivery of multiple concurrent projects.
  • Strong customer focus and understanding, defined by proven ability to develop and maintain customer relations with internal stakeholders. You actively seek information to understand customers’ circumstances, problems, expectations and needs.
  • Ability to build a successful team – proven track record of success through people management skills, motivating others, promoting a productive work culture, and managing performance.
  • Excellent communication and interpersonal skills necessary to develop customer relationships and work directly with executive management.
  • Strong decision making abilities, and a willingness to make timely yet well-informed decisions regarding business strategy, direction and tactical delivery.
  • Experience with office buildouts on the technology side, but also familiar with all aspects of a buildout and construction.
  • Cybersecurity knowledge and experience.
  • Knowledge of IT management frameworks such as ITIL and COBIT.
  • Familiarity with IT governance. Able to oversee creation and implementation in a loosely structured environment.

About Knotel

With over 3 million square feet across 200 locations in New York, San Francisco, London, Los Angeles, Berlin, Brazil and Paris, Knotel is transforming the way we work with its Agile HQ™ Platform. Making long-term leases a thing of the past, Knotel designs, builds, and operates custom spaces for enterprises, so that business leaders can focus on building the future.

Founded in 2016, Knotel has raised $160 million in funding, and was named a Business Insider Top 50 Startup and New York's Hottest New Workspace Model. Knotel’s member network includes companies like Starbucks, HotelTonight, and Omnicom. To learn more, visit knotel.com.

Our Core Values

Fly your Flag - Don’t check your identity at the door. Bring it inside - we are better for it.

Don’t Look Away - Care for the details no one told you about. Make every space a home and give the gift of belonging.

Outcomes, Not Processes - Time is precious. Save it. Start with the goal and back out the journey

Get Uncomfortable - Innovation starts at the edge of the unknown. Embrace the adventure and sign up for the hairy challenges.

“Where is it Engraved…” - Question orthodoxy.

Share in the Victory Dance - No one summits alone. Leverage the best in others and offer the most in yourself.

Diversity & Inclusion at Knotel

At Knotel, we know that a diverse workforce fosters our individual and collective success. We are committed to building an inclusive, collaborative culture where people of all races, genders, sexual orientations, and religious backgrounds can do their best work. This is all fueled by our employees, who drive the efforts and initiatives outlined here.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • ReactLibraries
    • ApolloLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • GraphQLFrameworks
    • Next.jsFrameworks
    • React NativeFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • MixpanelAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • AbstractDesign
    • JIRAManagement

Location

We recently moved to a spacious location in Times Sq. It's super accessible, filled with natural light, and has great food, drink, and entertainment.

An Insider's view of Knotel

What are some social events your company does?

Knotel encourages its employees to socialize during the workday, but also provides fun events and opportunities outside of work for everyone to enjoy. We love hosting themed happy hours, and there's always a Knotel intramural sport you can join. Right now we're preparing for our summer retreat at a local summer camp–hilarious photos to come!

Rebecca

People Operations Associate

What projects are you most excited about?

Where do I start? Knotel has many incredible teams working on projects from increasing the agility and modularity of our spaces to improving the quality and diversity of our product line to meet the needs of our growing roster of corporate customers. My favorite thing about Knotel is that every employee has ownership of projects big and small.

Charlie

Platform Manager, Real Estate & Business Development

How has your career grown since starting at the company?

Knotel's rapid expansion has provided me with a very dynamic work environment. Over the last year, new projects and new roles have created pathways to grow within the company. I'm constantly challenged to own my role as it evolves, and I'm encouraged to build new skills. This has and will continue to be invaluable to my career as a Project Manager.

Jordan

Project Manager

How do your team's ideas influence the company's direction?

The Workshops team has the unique opportunity to explore how to make the Knotel membership more valuable through new ventures and products. In partnership with the expertise within each vertical of the company, we are able to test, learn, launch and scale new ventures and products that build on the Knotel core offering.

Roshni

Manager, Workshops

How would you describe the company’s work-life balance?

I really love my work and I enjoy being with my team, so work doesn’t feel like work. However, no matter how much I love producing results, my family comes first. Knotel has been incredibly accepting of my wonky schedule so that I can get quality time with my family. So my work and life are perfectly balanced here.

Sanjiv

VP of Product

What are Knotel Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
We offer competitive discounts at a number of NYC gyms and fitness clubs, as well as Knotel-sponsored boot camp and yoga classes!
Retirement & Stock Options Benefits
401(K)
We offer an individual contribution 401k plan so you can save directly from every paycheck.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 16 weeks of paid parental leave for both primary and secondary caregivers.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Employees are encouraged to get away for refreshment and inspiration!
Paid Volunteer Time
Every year, Knotel hosts a "Week of Service". Employees are encouraged to take advantage of volunteer opportunities.
Perks & Discounts
Casual Dress
Our office has a relaxed dress code--be comfortable and be yourself.
Commuter Benefits
Company Outings
Knotel hosts happy hours every other week, with company-wide dinners every quarter. We celebrate with holiday parties and an annual company retreat for all employees.
Stocked Kitchen
Our kitchen is stocked with unlimited snacks and beverages to keep our team nourished throughout the day.
Some Meals Provided
We have weekly company-wide catered lunches that are completely technology-free. This allows time for our employees to spend time enjoying each other during the work day!
Happy Hours
Knotel hosts happy hours for employees, friends, and guests every other week. The more, the merrier!
Pet Friendly
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