Information Technology Support Specialist (Temp)
*This role is slated to last approximately 3 months with the possibility to become permanent*
Overview:
The Information Technology Support Specialist facilitates VICE IT service desk requests and fields inquiries/problems and provides updates to users on progress and completion of requests. This person will be required to use exceptional communication skills to interact with geographically distributed teams of varying knowledge levels while collaborating on incidents and projects. The successful candidate will join a dynamic team of globally distributed engineers. This position is located in New York.
Primary Responsibilities:
- Provide outstanding desktop support to a wide variety of users through phone and direct contact with internal and external clients and business teams.
- Installing, repairing and configuring Macs, PCs, peripherals, and other end user equipment
- Assisting in researching SCCM Current Branch, Window OS, and other team managed applications
- Packaging software and some scripting knowledge is desired
Requirements:
- A minimum of 1-3 years of experience working in an IT support capacity in a fast-paced environment
- Passion for providing outstanding support for inbound incident tickets, as well as foresight to assess risk and scale.
- Knowledge of JAMF management, packaging and deployments
- Knowledge of SCCM management, packaging and deployments
- Strong ability to troubleshoot and resolve break/fix problems in an Apple Macintosh and Microsoft Windows environment
- Hands-on experience configuring / supporting iPhone and Android devices on Google-based networks
- Working knowledge of TCP/IP networks and internet protocols
- Knowledge of management, troubleshooting and updating SCCM Servers
- Share a rotation / on-call nights and weekend support
- Good written documentation skills and demonstrable experience of documenting systems and procedures.
- Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels.
- Ability to absorb and retain information quickly.
- Ability to work independently, as well as collaboratively within the team and across various IT groups and business units.
- Detail-oriented individual who can manage his/her own time.
- Split time approximately 20:80 between project-based work and support-based work; split may change depending on workload.
If you require a reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.
Disclaimers:
Equal Employment Opportunities: VICE is proud to be an equal opportunity employer that strives to create and maintain a workplace that celebrates inclusion and diversity. At VICE, we understand that inclusion and diversity is a major benefit to our employees, our readers and viewers, and our company culture. We treat all applicants and employees fairly without regard to age, alienage or citizenship status, color, disability, gender, gender identity and expression, marital status and partnership status, national origin, pregnancy, race, religion/creed, sexual orientation, arrest or conviction record, caregiver status, credit history, unemployment status, salary history, status as a victim of domestic violence, stalking and sex offenses, status as a veteran or active military service member, or any other characteristic protected by applicable law.
VICE requires that all employees have proper authorization to work in the U.S. Should an applicant require employment sponsorship, VICE will determine, in its sole discretion, whether such sponsorship will be provided.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with the New York City Fair Chance Act or other applicable laws.
*Qualified candidates must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. The requirements and essential functions described above are not an exhaustive list and instead are meant to describe the general nature and level of work required of the job. VICE reserves the right to modify the essential functions of this position where a legitimate business exists.
To all recruitment agencies: Unless otherwise indicated, VICE does not accept agency resumes and is not responsible for any fees or expenses related to such unsolicited resumes.