Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties and responsibilities include the following. Other duties may be assigned.

The Interpretation Manager’s primary purpose is to lead the North American Interpretation Department in its day-to-day operations. The Interpretation Manager must effectively manage both talent and client relationships, proactively gather and refine measurable data, and coordinate global interpretation projects from beginning to end.

Major responsibilities will include support in the following areas:

· Project Management

o Evaluate buy rates and margin requirements to effectively price interpretation services

o Develop working knowledge of both our vendor management system and project management software

o Work with Enterprise and Regulated Services BUs to provide information for their clients and identify unique project specifications

o Communicate with clients to understand each project’s scope

o Liaise between client and talent to effectively communicate project goals, timelines, and expectations

o Manage live interpretation projects, which includes project creation, client quotes, talent scheduling, task management, client billing, and vendor payment

· Interpreter Talent Management

o Engage with key talent on a day-to-day basis, resolving any technical issues or project-related questions they may have

o Negotiate talent rates and terms of business when necessary

· Service Line Planning

o Proactively enter new project and live opportunity data into our measurement tools to track month-to-month service line revenue and growth

o Work with the department senior management to refine the service offering, and develop new methods of reporting, project workflows, and enhanced interpreter scheduling

QUALIFICATIONS & REQUIRED SKILLS

Bachelor’s degree (B.S. or B.A.) or higher, preferably with a focus on International Business Supply Chain Management, Business Operations, Project Management, or Event Planning.

1 – 3 years of prior working history in Operations, Project Management, Scheduling, or other related role.

· Highly motivated self-starter that gets excited about helping to build something new from the ground up 

· Demonstrated ability to learn something new quickly.

· Focused and determined mindset that looks at the big picture. Ability to get things done and solve problems independently rather than waiting for others to fix them

· Strong organizational skills and detail-oriented

· Strong written and verbal communication skills

· Ability to read, analyze, and interpret relevant data, technical procedures, and project specifications

· Ability to effectively present information and respond to questions from groups of managers, clients, and team members

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to learn new tasks and ask questions as needed