IT Desktop Administrator at Knotel

| Greater NYC Area
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The IT Desktop Administrator will support Knotel staff with day-to-day technical issues. The candidate will need to be resourceful & recommend solutions to improve processes. Strong problem-solving methodologies & intellectual curiosity are key Knotel virtues & will be paramount to the candidates success.

What You’ll Do

  • Provide warm welcome and technology orientation for employees
  • Manage endpoints via VMWare Workspace One/Airwatch
  • Manage user accounts and groups in G-Suite
  • Troubleshoot Windows and Mac workstations and peripheral equipment
  • Respond to change management requests including installing new PC/Mac equipment, providing end-user desk side support and other related activities.
  • Field support email ticket system for Knotel employee needs
  • Maintain and support on-site audio/video equipment
  • Clearly document issue history and issue resolution for tickets tracking, reporting, and knowledgeable creation
  • Actively monitor ticket queues for timely completion of employee requests
  • Work closely and reports to Tech Service Manager learning the IT Infrastructure

Who You Are

You are a mid-level professional who is comfortable in a client facing office environment. You can manage multiple priorities concurrently while still planning long-term solutions. This is a dual-platform environment so Mac & Windows 10 experience is a must. Airwatch, Jumpcloud, and Okta experience a plus.

About Knotel

Knotel is the world’s leading flexible workspace platform that matches, tailors and manages space for customers. Knotel caters to established and growing companies, giving them the freedom to focus on their business, culture, and people. With over 5 million square feet across 200 locations in four continents, Knotel is transforming commercial real estate and moving companies forward. 

Knotel was founded in 2016 to give businesses the flexibility and speed to scale on their own terms. All Knotel spaces are tailored to the needs of each individual company by an in-house team of architects, interior designers, and workplace strategists. For more information, please visit www.knotel.com.

Our Core Values

  • Fly your Flag - Don’t check your identity at the door. Bring it inside - we are better for it.
  • Don’t Look Away - Care for the details no one told you about. Make every space a home and give the gift of belonging.
  • Outcomes, Not Processes - Time is precious. Save it. Start with the goal and back out the journey
  • Get Uncomfortable - Innovation starts at the edge of the unknown. Embrace the adventure and sign up for the hairy challenges.
  • “Where is it Engraved…” - Question orthodoxy.
  • Share in the Victory Dance - No one summits alone. Leverage the best in others and offer the most in yourself.

Diversity & Inclusion at Knotel

At Knotel, we know that a diverse workforce fosters our individual and collective success. We are committed to building an inclusive culture where people of any race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law can do their best work and fly their flag. This is all fueled by our employees, who drive the efforts and initiatives further outlined here.

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Technology we use

  • Engineering
  • Product
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ApolloLibraries
    • Ruby on RailsFrameworks
    • GraphQLFrameworks
    • Next.jsFrameworks
    • React NativeFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • MixpanelAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • AbstractDesign
    • JIRAManagement
    • ProjectmatesManagement

Location

We operate in the heart of Koreatown which is an ethnic Korean enclave in Midtown Manhattan centered on West 32nd Street between Madison Ave.

An Insider's view of Knotel

What are some social events your company does?

Knotel encourages its employees to socialize during the workday, but also provides fun events and opportunities outside of work for everyone to enjoy. We love hosting themed happy hours, and there's always a Knotel intramural sport you can join.

Rebecca

Program Manager, People Operations

What projects are you most excited about?

Where do I start? Knotel has many incredible teams working on projects from increasing the agility and modularity of our spaces to improving the quality and diversity of our product line to meet the needs of our growing roster of corporate customers. My favorite thing about Knotel is that every employee has ownership of projects big and small.

Charlie

Senior Real Estate Manager

How do your team's ideas influence the company's direction?

The Workshops team has the unique opportunity to explore how to make the Knotel membership more valuable through new ventures and products. In partnership with the expertise within each vertical of the company, we are able to test, learn, launch and scale new ventures and products that build on the Knotel core offering.

Roshni

Manager, Workshops

What are Knotel Perks + Benefits

Knotel Benefits Overview

Knotel offers a wide variety of benefits and perks, including unlimited paid time off, partnership discounts, commuter benefits, and weekly lunch and learns.

Culture
Volunteer in Local Community
Knotel participates in local volunteer activities in partnership with organizations such as Epic Foundation, Raised By Us, and Eat Offbeat.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
We offer competitive discounts at a number of NYC gyms and fitness clubs, as well as Knotel-sponsored boot camp and yoga classes!
Retirement & Stock Options Benefits
401(K)
We offer an individual contribution 401k plan so you can save directly from every paycheck.
Company Equity
Knotel offers stock options through its employee profit-sharing program, including vesting over a four-year period.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 16 weeks of paid parental leave for both primary and secondary caregivers.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Employees are encouraged to get away for refreshment and inspiration!
Generous PTO
Paid Volunteer Time
Every year, Knotel hosts a "Week of Service". Employees are encouraged to take advantage of volunteer opportunities.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Our office has a relaxed dress code--be comfortable and be yourself.
Commuter Benefits
Company Outings
Knotel hosts happy hours every other week, with company-wide dinners every quarter. We celebrate with holiday parties and an annual company retreat for all employees.
Stocked Kitchen
Our kitchen is stocked with unlimited snacks and beverages to keep our team nourished throughout the day.
Some Meals Provided
We have weekly company-wide catered lunches that are completely technology-free. This allows time for our employees to spend time enjoying each other during the work day!
Happy Hours
Knotel hosts happy hours for employees, friends, and guests every other week. The more, the merrier!
Professional Development Benefits
Lunch and Learns
Knotel hosts weekly lunch and learns globally on a wide variety of topics.
Promote from Within
Mentorship Program
Online Course Subscriptions Available
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