IT Support Engineer at Orchard

| Greater NYC Area
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About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 400 employees and growing. We have raised over $130 million in equity financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. Orchard is proud to be recognized as part of Glassdoor’s Best Places to Work.

About the Role

This is an exciting opportunity to join a high-growth IT team at the ground floor, and play an instrumental role in making the home buying and selling experience frictionless for our customers. We are focused on high quality user support and believe in automation as a way to scale our team's ability.

You’ll be managing and supporting IT equipment and services. We have offices in New York, Austin, and Frisco with satellite offices in most of the markets we operate in. The IT Support team is responsible for the hardware and software that Orchard employees around the country use on a daily basis to successfully do their jobs. This means supporting hundreds of endpoint devices which are a mix of macOS and Windows. In addition, the team supports software as a service (SaaS) solutions like Google Workspace, Salesforce, Slack, Okta, Zoom, Jamf, InTune, and more.

You'll be based out of our New York or Austin office.

What You'll Do Here
  • Deploy and maintain a hybrid environment of Windows and Mac computers inclusive of remote and mobile devices
  • Help to ensure the stability and security of the devices we have deployed
  • Track and manage sending and receiving the hardware we deploy to our employees
  • Create and maintain IT best practices within Orchard to ensure we can scale the team as our company grows

We’d Love to Hear From You if You Have

  • Experience managing remotely deployed devices
  • 4+ years hands-on IT Support experience
  • 2+ years experience supporting Microsoft Windows 7 & 10
  • Experience supporting Macintosh OS 10.12 or later
  • Experience supporting and administering SaaS applications. We use many, including GSuite, Office365, Slack, Dropbox, Jira, and 1Password
  • A results orientation with a high motor and an incredible attention to detail; able to drive projects from planning to completion with limited oversight
  • Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams
  • A low ego and can-do attitude; willingness to admit mistakes and work to remedy them
  • Comfort operating in an ambiguous environment where there's not a set playbook on how to solve each problem

Why Orchard

We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work. We also have a 4.9 Glassdoor rating! Orchard is building the first one-stop-shop in real estate and we’re bringing together the most innovative professionals across real estate, business, marketing, technology and design. We also have some pretty great perks:

  • Equity participation
  • Flexible PTO
  • Up to 18 weeks of paid family leave
  • Employee discount on Orchard’s services

We're currently working from home until it's safe for employees to return to the office. We anticipate returning later this year and are excited to welcome people back to our offices and see one another in person. Until then, your interviews will all happen virtually. If there is anything we can do to make your process easier, don't hesitate to let us know! 

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

Location

31 West 27th St, New York, NY 10001
Orchard: Come With Sleeves Rolled Up, Ready To Make Real Estate Simple
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An Insider's view of Orchard

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.

Toni

Engineering

What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.

Phil

Growth & CX

How do your team's ideas influence the company's direction?

At Orchard, our mission is to provide the most stress-free, fair and simple way to buy a home. The Investments team that I lead contributes to this mission by providing a fair market value estimation for our customers’ homes. Our approach integrates human judgement alongside an internal valuation algorithm to price every home.

Ray

Investments Manager

What are Orchard Perks + Benefits

Culture
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Paid industry certifications
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