IT Support Technician
The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $1B+. And the problem is only getting worse.
TrialSpark is a new healthcare company that owns the end-to-end drug development process. Our proprietary technology allows us to integrate and improve clinical research for patients, providers, and sponsors, while executing clinical trials faster and cheaper.
Job Description
As an IT Support Technician at Trialspark, you’ll be responsible for ensuring our rapidly growing team is equipped with the tools needed to deliver a top-notch technical work environment.
Duties include, but are not limited to:
- Troubleshoot hardware and software issues, responding quickly and efficiently to questions from TrialSpark employees locally and remotely.
- Provide support and access management for G Suite environments as well as corporate SaaS systems.
- Maintaining an inventory of corporate devices.
- Regular maintenance of Mac, Chromebooks, and mobile devices.
- Facilitate processes of onboarding and offboarding employees from an IT perspective. Setup of new computers and accounts.
- Provide technical support for video conferencing, and audio / visual setups.
- Manage and support an IT ticketing system.
- Documenting processes and steps to be added to the internal knowledge base.
Relevant Experience
At a minimum:
- High school diploma
- Not afraid to work through challenging situations that require searching for answers independently.
- Experience troubleshooting MacOS and ChromeOS issues.
- Experience with G Suite (Gmail, Calendar, Docs, etc.)
- Excellent written and verbal communication skills.
- Excellent customer service and people skills with a willingness to learn.
Preferred:
- BA/BS in a relevant field.
- Experience supporting and maintaining an office network.
- Experience with audio/visual, conference room display, and Zoom video conference systems
- Experience with computer management systems (JAMF, Intune, Airwatch, etc.)
- 2+ years of experience in an IT Support/Help Desk role
- Google IT Support Professional Certificate
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.