Lead IT Support Engineer at Peloton
Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Lead IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Lead you will work across the teams to provide and support IT equipment and services. You’ll also troubleshoot and provide direction to other T-2 Engineers, although you will not be responsible for performance management. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking engineering disciplines.
Your day-to-day responsibilities may include:
- Mac/Windows/Linux OS deployment and support
- User hardware/software/peripheral support
- LAN troubleshooting and support
- Systems administration
- Hardware procurement and asset management
- Creating and maintaining documentation
- Mentoring and handling escalations from junior technicians
- 5+ years hands-on IT Support Engineering experience.
- Experience providing mentorship or direction to less experienced IT Support Engineers.
- Experience supporting Macintosh OS 10.6 or later
- Experience supporting Microsoft Windows 7 or better
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
- Proven skills in PC repair, troubleshooting, deployment, and liquidation
- Proven ability to work successfully with limited supervision
- May require lifting or carrying desktop computers up to 25 lbs
- Some on call responsibilities are required
- Some exposure with Linux
- Bachelor's degree in Computer science or IT related experience.
- Industry training such as Microsoft MCSE, MCITP
- Experience with Cisco IOS (CLI) or Cisco certification
- Advanced Linux systems administration skills / certification
- Experience with scripting, programming, or SQL
- Experience with project management
- Experience with Data Cabling / Computer Facilities maintenance
- Experience with server administration
- Experience with AWS
Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.
Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.