COMPANY OVERVIEW:

StrongArm Tech is the world’s leading safety science company focused on creating safer and smarter workplaces for Industrial AthletesTM everywhere. Through its FUSE Risk Management Platform, StrongArm utilizes cutting edge technology, cloud-based computing, and sophisticated data analysis to deliver value to a Fortune 500 client base.

Come join a young, creative and agile startup team working to keep the world’s Industrial AthletesTM Proud, Protected and Productive.

POSITION OVERVIEW:

Over the last five years, StrongArm Tech has positioned itself as the pre-eminent safety science company through virtue of superior insight, technology and client relationships.

These relationships are vital not simply because they generate revenue and drive growth, but because at StrongArm our clients are our partners, and we work tirelessly to support them in achieving their business goals in using our tech. We do not sell a widget, we sell a highly-regarded service. We do not have customers, we have clients – and enduring client relationships are what you’ll be tasked with nurturing and enlarging as a senior lead on StrongArm’s Client Team.

As “Manager, Client Success”, you will play a lead role in defining, developing, and deploying StrongArm solutions for our clients. You will be responsible for overseeing StrongArm's largest client relationship while working in a tight-knit team environment to ensure swift and professional delivery of product, services, and support. You will also pursue opportunities to expand Platform use cases and deliver additional value to grow revenue generated.

The ideal candidate for this position must be highly detail-oriented, and collaborate well with others. Exhibiting business acumen, communication skills and overall flexibility required to successfully work with all levels of an organization – from C-Suite to the warehouse floor. A desire to cultivate, grow and maintain StrongArm’s most important client partnerships is central to the position. 

ESSENTIAL FUNCTIONS:

Client Leadership and Relationship Management:

• Lead all touchpoints with StrongArm's largest client, from weekly status calls to key presentations
• Define timelines, tasks, and critical issues to ensure seamless and successful FUSE Platform implementation, monitoring and management for all the client sites using the platform
• Support all functions of the Client's program – from initial discussions and trainings, to equipment setup and delivery, data reporting, and on-going program needs
• Define and track essential program performance metrics both externally and internally. Assure key performance indicators (financial and otherwise) are being achieved for both clients and StrongArm, via a consultative approach to relationship and business building.
• Work closely with StrongArm’s Data Team to build and deliver academic-level analytics reports that ultimately lead to actionable risk and injury reduction initiatives at the Client. Understand the Client's complete set of risk and injury prevention need, and how the Client uses FUSE data to derive insight, navigate and identify new use cases
• Work closely with the StrongArm Product Team to ensure that all relevant product feedback is considered and actioned appropriately. Ensure that the StrongArm Product Roadmap takes the Client’s long-term needs and vision into account. Ensure the Client's leadership is aware of StrongArm’s efforts to improve the product and stay relevant in a swiftly changing space
• Delve into the Client's business and uncover new opportunities to provide insight, drive efficiency and add value to the bottom line
• Regularly travel on-site to client facilities to kick-off client programs, deliver presentations, and offer on-site support (all necessary COVID precautions taken into account, of course)

Managing Client Growth:

• Define timelines, tasks, and critical issues to ensure seamless and successful FUSE Platform implementation, monitoring and management for all current and future sites using the platform
• Oversee and implement training for StrongArm’s products and software, including coordination, management, collateral, and follow-up
• Understand and document all roles and responsibilities for key personnel within the Client’s organization to maintain and expand StrongArm’s relationships with all client stakeholders

A Key StrongArm Team Member:

• Be an integral part of the StrongArm Team and advisor to junior Client Team members
• Become the go-to internal expert on your Client at StrongArm
• Fall in love with the problem, not the solution. Be willing to adapt quickly
• Lead internal projects for overall process improvements
• Although holding a Manager title, maintain an attitude that no task is too small
• Act as “the voice of the client” by working closely with the StrongArm Product Team to ensure that all relevant product feedback is considered and actioned appropriately. Ensure that the StrongArm Product Roadmap considers our clients’ long-term needs and vision

Key Requirements / Qualifications:

• Minimum of 3 years of consulting, client service/management and/or project management experience in a client-facing capacity.
• Bachelor’s Degree in Business, Comms/Marketing, Risk Consulting, Supply Chain, or related field. Strong understanding of the U.S. retail and industrial environments is a desired
• A can-do attitude
• Highly organized; attentive to details
• Strong ability to multi-task. Managing competing priorities effectively and delivering on strict timelines
• Proven ability to inspire others and collaborate across teams
• Solutions oriented. Able to proactively identify needs and craft effective solutions
• Desire to learn new skills and tools to improve client management overall. Focused on continuous improvement
• Excellent written and oral communication skills
• Excellent presentation skills
• Self-directed, yet strong team player. Able to learn new hardware and software quickly and teach others to implement and manage
• A willingness to travel for business on a monthly basis, including internationally
• Expertise in Microsoft Office, especially Excel, PowerPoint, and Word. Open to learning new skills in order to be better engage with the client
• Experience with statistical analysis and data visualization tools like Looker or Tableau a plus

Benefits

• Competitive compensation package
• Aetna Health & Dental Insurance
• StrongArm sponsored 401K plan
• Unlimited vacation
• Home Office in Brooklyn, NY with work from home flexibility
• And plenty of others!

StrongArm Technologies is an equal opportunity employer.