Work-Bench is an enterprise technology venture fund and community based in NYC. We’ve developed a new model for enterprise startup investing where we bridge early-stage startups with Fortune 1000 corporations to drive innovation in enterprise IT, scaling our startup family with access to customers and community.

We have an office near Union Square, which we use to connect what we affectionately call “suits and hoodies” in our ecosystem. Community is at the heart of everything we do -- our workspace houses 10 startups at any given time in addition to a few team members from Fortune 1000 partner organizations of ours. We host over 200+ events a year in our event space, and we organize countless events outside of our four walls as well. 

We’re looking for a hungry and organized Operations Manager to join our community team and provide logistical support to our mission of enabling and empowering the enterprise technology community in NYC.

You’d join our small team of passionate and driven professionals in our beautiful office space and be vital in helping us build organizational processes. You’d get first-hand exposure to the NYC startup scene and have access to the full breadth of our events and professional development sessions to enhance your own growth.

The ideal candidate is someone who thrives working in a fast-paced startup environment (including all the guts and glory that comes with it), and brings organization, attention to detail, and a passion for efficiency.

Goals:

• Office and space management: Keep our workspace fully operational and running smoothly
• Community building: Foster a positive member experience + collaborative environment for our community members across 10+ different companies, around onboarding, community management, and event management 
• Logistics management: Owning operations and associated processes

Key Responsibilities:

• Administrative duties - assisting the Work-Bench team with tasks, as assigned, such as calendar management, scheduling, travel arrangements, communications, presentations, and expense reports
• Manage external events - booking space, communications, booking/coordinating Production Coordinators, and billing
• Manage internal events - planning/brainstorming with management; drafting email announcements; creating calendar entries; and tracking RSVPs
• Support our community - onboarding new members; working with Finance team on monthly billing of Member Companies; managing email communications with members (as needed); working with members to resolve issues and needs around meeting rooms, AV, IT, supplies, etc.
• Manage office space - ordering food, coffee, and office supplies; coordinating maintenance; and managing Work-Bench’s relationship with our building management.
• Manage front desk - greeting and triaging guests; managing packages, mail, and deliveries; answering + managing incoming calls; running errands (as needed)
• Newsletters - owning and managing any newsletter communications such as our Bulletin, Enterprise Weekly newsletter, and any announcements
• Social media - owning and proactively managing Work-Bench’s accounts

Qualifications for Success:

• Ability to liaise with a wide variety of personalities and roles that this job will encounter, while representing the face and interests of Work-Bench
• Desire to thrive in a highly dynamic, fast-paced startup environment
• Proactive multitasker who can keep track of numerous moving parts and keep details from slipping through the cracks
• Bring focus and order to what can be a busy environment, with a passion for creating organization and streamlining processes to maximize efficiency
• Business operations, customer service, project management, and bookkeeping experience a plus

How to Apply:

Please send an email to [email protected] and include:

• Your resume
• Relevant social media accounts, with links (blog, LinkedIn, Twitter, etc.)
• 4 sentences on your interest in Work-Bench, any relevant experience, and your vision for the role
• 4 sentences on a time when you had to manage a difficult situation and how you resolved it
• 4 sentences on a project or work experience, when you streamlined or improved a process, workflow, etc