Operations Manager, The Desai Sethi Foundation
New York, NY

THE DESAI SETHI FOUNDATION
The Desai Sethi Foundation is committed to applying technology and innovation in order to improve lives of underserved individuals through entrepreneurship, education, and wellness. It has staff and board presence in Detroit, New York, and Miami, and a national footprint in its programming.

REVOLUTION SMALL BIZ
Having touched small businesses through a range of programs and learned a great deal about their evolving needs, DSF is now looking to take a program it piloted in Detroit in 2020 with dozens of businesses, and scale it nationally in order to serve thousands more. We will identify small businesses who demonstrate an interest in and commitment to developing their digital footprint, and accelerate their adoption of technology by delivering to them a best-in-class website and training them in ongoing site management. Through this motion, small businesses will be better equipped to manage through the current economic and political environment while also positioning themselves for continued success in years to come.

OPERATIONS MANAGER ROLE
The Operations Manager will work alongside the foundation’s board, Executive Director, and other team members to successfully launch and manage this ambitious scale-up. Responsibilities will include:
• Strategic planning: Hit the ground running with the big-picture strategic plan already in place, and tweaking plans as
necessary at the granular implementation level. Consistently engage board, DSF team, and all external stakeholders in an
appropriate and productive way.
• Program launch and management: Fully own all details of programming, from finalizing the current vision to execution to reporting. This includes: team buildout, designing the application process, leading marketing efforts, selection of grantees, closely managing vendors and partners, ensuring an excellent quality product is delivered to all grantees, overseeing training and offboarding, and measuring impact.
• Evaluation and learning: Build and manage an evaluation and learning plan to measure impact for all efforts, ensuring DSF is consistently learning from its own work, the small businesses it serves, and the communities with whom the foundation engages. Adapt programming over time, if necessary, to align with learnings.
• Relationship building: Regularly engage with program partners, small businesses, peer organizations, and the foundation board to ensure needs are met, curiosities are satisfied, and positive partnerships are maintained both internally and externally.

QUALIFICATIONS
• Bachelor’s degree
• 10-15+ years of work experience, with considerable time spent in the social sector and/or working with small businesses
• Commitment to and passion for small businesses and entrepreneurship
• Ability to manage extremely complex projects with multiple workstreams, several stakeholders, and tight timelines
• Maintains a solutions-oriented mindset; assumes full ownership and accountability around mandate set by the board
• Ability to balance bold ideas with a humble attitude; always seeking to learn more
• Outstanding listening skills, creativity, and entrepreneurial spirit
• Consistently resourceful and able to adapt quickly to changing priorities and environments
• High integrity; strong people instincts in identifying this quality in others
• Ability to work effectively with diverse concepts, individuals, and organizations
• Ability to work both independently and collaboratively; possess a strong team spirit while maintaining professional
confidence to get things done on your own
• Strong oral and written communication skills; a persuasive and passionate communicator with excellent interpersonal and
multidisciplinary project skills

Compensation: Competitive

TO APPLY
Please email your cover letter and resume to [email protected]. If you have any questions prior to submitting your application, please feel free to be in touch.