About Spruce

Spruce is the platform enabling modern real estate transactions. We work with forward-thinking mortgage lenders, real estate companies, and investors. We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services necessary to make that happen.

About the job

The Training & Performance Specialist supports real estate operations by providing ongoing professional development, pinpointing learning gaps, and working with the Centralized Learning team to design, develop, and implement learning solutions & projects. The person in this role will primarily conduct virtual training for our Support Team, and possibly expand to other teams as the organization grows.

What you'll do

• Take a proactive role to promote change and growth through learning.
• Work in a highly complex and fast-paced environment, meeting aggressive deadlines to support organizational growth and success.
• Conduct virtual training for the Real Estate Operations team—up to 20 learners at a time.
• Present and facilitate classroom and virtual training.
• Design and execute a blended approach to learning that is highly engaging and uses innovative blends of modern learning options.
• Conduct performance analysis, needs analysis, and design learning around those results.
• Collaborate with subject matter experts, managers, business stakeholders, and centralized learning teams to ensure buy-in of learning solutions.
• Design learning plans, schedules, and curriculum using evidence-based training methods.
• Develop learning materials, including presentation materials, e-learning modules, job aids, and other content.
• Coordinate resources as needed, including rooms and technologies, to complete training initiatives.
• Measure the effectiveness of training initiatives, evaluating the results, and implementing enhancements.
• Maintain a library of learning assets, including knowledge management tools such as Confluence
• Maintain knowledge of our products and services.
• Support related teams with special projects.

What we're looking for

• Title, Closing, or Curative experience required.
• At least 2 year experience working in a fast-paced environment (e.g. at a startup) developing and delivering learning solutions in a formal capacity. Virtual training experience is required.
• Excellent needs analysis skills, including task and learner analysis. You're the type of person who does their research and seeks out answers.
• Proficient presentation and facilitation skills. You're the type of person who can read a room and keep everyone's attention.
• Excellent technology skills. You can multitask effectively on a computer and you know how to use G Suite (e.g. Slides), content authoring tools, and virtual presentation tools (e.g. Zoom).
• Proficient writing and editing skills. You're the type of person who can articulate your thoughts clearly and concisely.
• Proficient information design and content development skills. You're the type of person who can create infographics to communicate abstract ideas.
• Proficient collaboration skills. You're the type of person who isn't afraid to work with others, handle conflict, and find solutions.
• Fundamental project management skills. You're the type of person who can scope and manage learning projects, and you have a plan B when needed.
• Fundamental evaluation and measurement skills. You know how to tie learning outcomes to business metrics.
• Experience working in contact or support centers is a plus!

We are proud of the team we’re building. We're committed to equal opportunity employment -- and beyond. We believe diverse experiences and perspectives build a stronger team and a better product. We welcome fresh perspectives and challenge our own assumptions to make Spruce better. The more inclusive we are as a company, the better we can serve our customers.