About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

You will build our customer advocacy and experience practice from the ground up. You will lead a team to create our first customer advisory board(s). You will operationalize a process for building a library of referrals, testimonials, customer speakers, and case studies so that we can showcase Daily Pay in our customers’ own words. You’ll also be responsible for post-onboarding programs to increase engagement and train our customers and their employees. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Build and lead the customer advocacy team and mentor talent for success and individual career growth. This team is expected to grow over time.
• Collaborate with internal teams, including Marketing, Support, Product, Sales, and Engineering teams to develop a programmatic approach to drive and support the overall online experience for our customers and their employees.
• Increase the breadth and depth of community usage across our customer base to drive self-sufficiency at the individual and customer levels.
• Be a thought leader and vocal advocate for the needs of online assets including Product Documentation, Online Training, and our case study repository.
• Be a thought partner with senior stakeholders to advocate for and drive our overall customer lifecycle content strategy, focused on core use cases and product roadmap innovations.
• Analyze the data around usage of the content and use that to make recommendations about content gaps or styles of content as an advocate for customer users.
• Analyze Daily Pay online assets as a customer engagement tool and show value in the investment as we grow and improve the relevance of the information and interactions.
• Provide business input and action plans, working with other functions of the business.

What You Bring to The Team:

• 8 plus years of demonstrated success as a manager or director in a similar role
• Experience successfully mentoring and managing a team
• Excellent written and verbal communications skills
• Ability to operate in a fast-paced scale-up environment
• Occasional need to work outside of normal business hours as required to support customers may be required

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Exceptional health, vision, and dental care
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

 *DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.