Role Description

Part coach, project manager, business consultant and product expert, our Partner Success Managers are continually focused on helping UiPath’s key partners to maximize their team’s UiPath capabilities and to be successful with UiPathcustomer engagements.

Partner Success Managers (PSM) are entrusted with some of UiPath’s largest and most strategic partners, working with Sales and RPA Delivery teams to driving end-to-end enablement across the globe.

Your broad responsibilities include, executing against the partner Go To Market strategy in your region, establishing business and technical relationships, even managing day-to-day interactions to build long-term business opportunities. Your goal will be to help partner maximize UiPath adoption, reach complete maturity/independence and business value to UiPath customers.

Responsibilities

• Manage end to end UiPath enablement including pre-sales, sales delivery, and support teams
• Build strong sales and technical competencies within partner teams by supporting co-marketing, sales and delivery plans to put forth strong partnership in front of customers, and enabling further go to market opportunities
• Drive partner engagement (including on site meetings) with a focus on partner satisfaction and loyalty bydeveloping a clear and concise understanding of the partner needs, strategies, operational maturity and business goals
• Coach partners to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient
• Responsible for partner onboarding, platform adoption, retention and expansion
• Coordinate workshops, trainings, business reviews and proactively suggest solutions to common customer challenges and skill up partner skill set in UiPath solutions
• Proactively spot and correct any issues that could affect partner full enablement
• Develop Partner Success assets and methods, and work with Partner Account Managers from Sales to create new or refine existing enablement materials
• Indirect support for Customers through a robust and proactive Partner enablement Program

Requirements

• Bachelor’s degree in engineering or computer science with over 8 years of work experience
• 5+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
• Solid technical background with hands on experience in digital technologies
• Experience in technical support, project management, technical sales and consultancy
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
• Proven track record in a highly-professional customer service in a dynamic, start-up environment.
• Diplomacy, tact, and poise under pressure when working through customer issues