Private Client Assistant at Moda Operandi

| Greater NYC Area
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Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women and men to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry and home, ships to 125 countries, and has raised nearly $300M in funding from top-tier global investors.

Position Summary
The Private Client Assistant will be responsible for providing sales support, excellent customer service, and administrative support, indirectly driving sales, increasing customer conversion and retention by providing a consistently superior level of service as well as introducing new customers to Moda and creating loyalty.

What You'll Do

  • Track clients’ orders (liaise with NY shipment department, DHL/UPS and SEKO warehouse)
  • Assist with placing client orders
  • Design and compile editorial images and event invitations
  • Support Senior Client Advisor with preparing presentations for clients (ad hoc power points depending of client’s needs)
  • Support Senior Client Advisor with customer inquiries effectively and efficiently, acting with a sense of urgency to deliver results
  • Update all merchandising for each appointment
  • Send out invitations, monitor attendance, RSVP list
  • Participate in Moda Madison events
  • Maintain base of global contacts and comprehensive knowledge of industry leaders
  • Assist with event planning, private appointments and travel arrangements
  • Work with Special Requests Team to process special orders and ensuring any delivery and special needs to customer are met
  • Support Client Advisor with customer inquiries effectively and efficiently, acting with a sense of urgency to deliver results
  • Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
  • Recognize and avert probability of lapsed customers via outstanding service and communication
  • Optimize the customer experience through personalized, premium service

Who You Are

  • You have a Bachelor’s degree
  • Fluent in Photoshop and/or InDesign and Microsoft Office
  • You have a keen understanding of luxury client attributes, needs and expectations
  • Superior market, product and brand awareness, and exceptional ability to match this knowledge to customers’ needs
  • Demonstrated appreciation and understanding of the importance of customer care as a function of the business
  • Strong motivation and capacity to lead by example, inspiring productivity and results
  • Proven track record of constantly raising the bar, elevating service levels and driving sales
  • Excellent English verbal and written communication skills
  • Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
  • Autonomous self-starter and confident decision-maker, able to work independently and as part of a team
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor


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Technology we use

  • Engineering
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks


New York, NY 10013

What are Moda Operandi Perks + Benefits

Moda Operandi Benefits Overview

Enjoy A Flexible Lifestyle

Where the high-energy of a start-up meets the stability of a well-funded company. Moda is committed to fostering flexibility and wellbeing inside and outside of the office. Our employees enjoy a full suite of benefits.

Unlimited PTO & sick leave
Full medical, dental, vision insurance
Generous parental leave
Industry leading merchandise discount
Performance bonus
Equity Incentive plan
Opportunities to work flexibly
Subsidized day care, gym discount & pet insurance
Free snacks and weekly company happy hours
Dog-friendly office
& more!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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