MarketAxess

We’re transforming how the world trades fixed income. And we’re not done, yet.

Hybrid

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Jobs//Hybrid//Cybersecurity + IT//

Production Support

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Company Description

Over the last twenty years, MarketAxess has completely revolutionized the fixed-income market by creating a single platform using proprietary technology that connects the world’s most influential financial institutions. Today, more than 1,800 institutional investors and broker-dealer firms rely on us to bring them accurate market data to assist with their trading decisions, connectivity solutions that facilitate straight-through processing and technology services to optimize trading environments. As a Wall Street FinTech firm, we believe in disruptive innovation and the endless pursuit of efficiency.

Qualifications

We are seeking a Production Support Engineer to augment the Production Support Group – a team responsible for providing server and application support to the production and non-production trading environments. The candidate will be expected to provide technical support to external Dealer and Client users of the MarketAxess GUI application and API connections along with our Cloud based applications; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting

The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment.

The candidate will be part of a global support team, providing support to our trading environment between the hours of 7 AM and 6 PM EST (hours are staggered and set in advance). There will also be a requirement for the candidate to work outside of normal business hours, including rotating night and weekend on-call responsibility. It is vital that the candidate possess strong problem-solving, time-management, and communication skills.

What You’ll Do

Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production trading environments.
Raise and track issues through the use of the Ivanti helpdesk ticketing system and answer internal and external inquiries related to the production trading environment.
Liase with support and technical staff at Dealer/Client sites.
Work closely with the Client Services and other MarketAxess teams to resolve technical issues in a timely manner.
Participate in global support meetings as requested.
Participate in night and weekend support and software releases.

What You Bring to the Table

College Degree in Engineering, Computer Science or some other relevant discipline is preferred
Strong working knowledge of Windows and Linux Operating systems
2-4 years of experience working in the Financial Services Industry or Equivalent
AWS Cloud Practitioner Certification
Strong communication skills
Ability to shift gears as needed
Experience with FIX 4.2, 4.4, 5.0 SP2, API messaging, TCP/IP and Networking fundamentals
Working knowledge of the ITRS monitoring Geneos solution
Knowledge writing basic SQL queries
Ability to write basic scripts in ex. Perl, Python, Batch or Shell
Control-M Batch Scheduling Experience (both administration and scheduling)
Experience using JIRA Service Desk

What's in It for You

Flexible work from home policy alongside a polished office at 55 Hudson Yards
Dress for your day policy
401(k) match and employee stock purchase matching plan
Healthcare options (medical, vision, dental) with access to on-site care at 55 Hudson Yards
Training and tuition assistance
Trading holidays and generous time-off policies
·Other perks include stipends for gym memberships (and similar) and commuter benefits

Additional Information

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic prohibited by federal and state law

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What are MarketAxess Perks + Benefits

MarketAxess Benefits Overview

At MarketAxess, we recognize that benefits are an integral and valuable component of our employees' total compensation package. We provide a comprehensive, high quality and affordable employee benefits program that gives employees the freedom to choose the benefits that are right for them and their families.

Culture

Volunteer in local community

MarketAxess participates in local volunteer activities through partnerships with PENCIL, Bronx Lacrosse, and Cristo Rey.

Partners with nonprofits

MarketAxess partners with non-profits such as Empower, World Central Kitchen, and City Harvest.

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Employee-led culture committees

Hybrid work model

In-person revenue kickoff

Employee awards

Flexible work schedule

Remote work program

MarketAxess has a hybrid remote working program that varies by team and function.

Diversity

Mandated unconscious bias training

Diversity manifesto

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

MarketAxess's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.

Disability insurance

MarketAxess's disability benefit is 100% for the first six weeks of an illness (and then 60% for the duration of disability benefits) of an employee's annual salary up to a $10,000 maximum monthly pay

Dental insurance

MarketAxess's dental plan covers 100% of the cost of preventative care, including x-rays.

Vision insurance

MarketAxess's vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 copay. Frames and contact lenses are covered up to $120.

Health insurance

MarketAxess's health insurance plan with UHC covers most employees' out-of-pocket costs, and nearly all the rest by providing a Health Reimbursement Account (HRA).

Life insurance

MarketAxess offers AD&D life insurance with a payout of 2x an employee's annual salary up to $500K, plus voluntary additional AD&D insurance.

Pet insurance

MarketAxess's pet insurance employee benefit reimburses up to 90% of veterinary services, such as x-rays, blood tests, hospitalization and surgeries.

Wellness programs

MarketAxess offers employees up to $1,000 per year to go towards fitness or wellness expenses such as gym memberships, bike shares, personal workout equipment, ski lift tickets, and more.

Team workouts

MarketAxess hosts classes for employees with SoulCycle and other local fitness providers.

Mental health benefits

MarketAxess offers employees and their families several options to access confidential, professional assistance 24/7. Access is in-person or through telephonic consultants or online resources

Wellness days

Financial & Retirement

401(K)

MarketAxess's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.

401(K) matching

MarketAxess provides employees with a 401(k) matching plan managed by Fidelity Investments . We match 100% of contributions up to $17,500 of an employee's annual gross pay.

Company equity

Employee stock purchase plan

MarketAxess offers an ESPP through Charles Schwab. MarketAxess issues matching shares equal to 20% of employee purchases with a one year vesting period.

Performance bonus

Charitable contribution matching

MarketAxess will match 100% of any qualifying charitable cash gifts up to $2,000 per year.

Child Care & Parental Leave

Childcare benefits

MarketAxess offers emergency daycare and elder care through Bright Horizons for up to 10 days per year.

Generous parental leave

MarketAxess offers up to 20 weeks of paid maternity leave and eight weeks of paid paternity leave for new parents with at least one year of service.

Family medical leave

MarketAxess offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).

Fertility benefits

Vacation + Time Off

Generous PTO

MarketAxess employees receive between 15 & 22 days per year of paid time off based on years of service. In addition, on every 5 year anniversary at MarketAxess, employees receive 2 weeks extra of PTO.

Paid volunteer time

MarketAxess encourages employees to give back with paid volunteer time of up to 16 hours a year.

Paid holidays

Paid sick days

MarketAxess offers paid sick days of up to seven days per year for all employees

Bereavement leave benefits

Office Perks

Commuter benefits

MarketAxess offers pre-tax commuter benefits for all employees consisting of, up to, $270/month.

Company-sponsored outings

Free daily meals

Free snacks and drinks