Senior Customer Success Manager at DailyPay, Inc.

| Greater NYC Area
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About Us:

At DailyPay, we are helping to reinvent the employee experience, starting with its most basic component — pay. We do this by disrupting archaic and transactional payroll processes and creating innovative ways for employees to access and save their earned income, before payday. Through engaging and enriching relationships with our partners, we have become the leader in providing employees on-demand access to their earned income — across all industries — allowing them to exert greater control over their pay and to improve their financial health. 

Our mission is made possible by DailyPay’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At DailyPay, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative pay experience and to empower America’s workforce with the ability to truly harness the power of their pay and take control of their financial lives.

The Role: 

Customer Success Manager responsibilities include developing strong relationships with customers, connecting with key business executives and driving adoption of our product. Customer Success Manager assist in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate adoption metrics are met and customer satisfaction is at its highest.  This role will also identify new business opportunities among existing customers.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:
  • Account management from kickoff, launch through the customers’ life cycle
  • Lead point of contact for all customer account management matters
  • Suggest solutions and innovative ideas to meet client needs and assist with issue escalations as needed
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Build effective communication strategy for customers during launch phase and after, to ensure product adoption, and customers' return on investment is fully recognized
  • Collaborate with internal Operations, Product and Support teams to ensure highest customer satisfaction
  • Be the orchestrator during customer escalation situations ensuring responsiveness and speedy resolution
  • Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
  • Identify and develop new business opportunities (referrals and up-sell / cross-sell) with existing clients and identify areas for improvement in accounts
  • Negotiate contracts and close renewal agreements 
  • Forecast and track key account metrics (e.g. enrollment and adoption)
  • Gather customer feedback and work closely with product team to enhance product offering
  • Manage a portfolio of accounts
  • Analyze data through reports and trends, get insights to drive actions at customers
What You Bring to The Team:
  • BA/BS degree in Business Administration, Sales or relevant field
  • Proven work experience of 6-8 years as a CSM or Sales
  • Ability to identify appropriate contacts and create champions across the organization
  • Demonstrable ability to communicate, present and influence customer stakeholders including C-level
  • Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot) and MS Office (particularly MS Excel)
  • Understanding of sales performance metrics or KPI’s
  • Experience delivering client-focused solutions to customer needs
  • Availability to travel as needed
What We Offer:
  • Competitive compensation
  • Exceptional health, vision, and dental care
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 401K with company match

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • tableauAnalytics
    • MetabaseAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • MoqupsDesign
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCMS
    • HubSpotCRM
    • MailChimpEmail
    • SendGridEmail
    • HubSpotEmail
    • HubSpotLead Gen

Location

We are in the heart of the financial district, with great spots to eat, grab a coffee or enjoy a happy hour. Currently working safely, mostly remote.

An Insider's view of DailyPay, Inc.

What’s the vibe like in the office?

If you like a collaborative vibe, DailyPay will be for you. Some of us put the noise cancelling headphones on and work while some of us pair up to work on a hard problem. The open office not only brings in light but also helps us work out tough problems together.

Jamie

Front End Engineering Manager

How do you collaborate with other teams in the company?

DailyPay has done a great job making it easy to work from home during the pandemic. I have the pleasure of working with integration and partnership managers and many other teams daily. Outside of scheduled calls everyone is happy to collaborate via Slack or offer time on their calendar. This is all part of what makes DailyPay a great place to work!

Ed

Strategic Partnerships Manager

How has your career grown since starting at the company?

I started in a role that was the first of its kind here and truly had the opportunity to set the bar and create my own path. Now, I'm working with the Marketing Director to build out a brand new group within our department and focusing more on strategy while training new team members and setting them up for the same growth that I've experienced.

Nicole

Partnership Experience Manager

How do you empower your team to be more creative?

By emphasizing the need to use our entrepreneurial creativity to unleash the firm’s potential. In a nutshell, I have divided the objectives of the capital markets team (CMT) into two distinct categories. The spark of every new CMT Initiative is the creative entrepreneurship to address a challenge DP faces by using our Capital Markets toolbox.”

Ghani

Senior Director of Capital Markets

How does the company support your career growth?

I started my career at DailyPay a little over a year ago as an Office Manager, and just one year later I was promoted to the Employee Experience and Culture Manager. I am very grateful to work for a company that gives me the tools I need to advance in my career and for leaders that are genuinely interested in my success.

Taylor

Senior Manager of Employee Experience and Culture

What are DailyPay, Inc. Perks + Benefits

DailyPay, Inc. Benefits Overview

Our benefits plan includes several health, vision and dental plans. You get to choose the plan that works best for you. DailyPay covers 100% of the monthly premium for a number of these plans.

PTO is unlimited. Take the time that you need. All we ask is that you hit your work goals.

Speaking of unlimited, we offer unlimited books to help spur your growth.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Virtual meditation and workout sessions!
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Seamless benefit available in office!
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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