Senior Customer Training Specialist at Braze (Greater NYC Area, NY)

| Greater NYC Area
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT YOU’LL DO

As a Senior Customer and Partner Training Specialist, you will deliver training sessions (anywhere from 2-5 hours) to our customers to uplevel them on using our customer engagement platform and create a collaborative atmosphere where people can share experiences and strategies.

You'll also be instrumental in developing new trainers so that they're in a position to improve their knowledge and delivery over time. As a senior trainer, you'll also be at the center of innovation; whether it's new features, new strategies, or entirely new formats, you'll stand at the forefront of experimentation on the training team and help shape what the future of training looks like. We currently only run virtual training, but when Braze feels safe about bringing customers together again in a physical space, we will start holding in-person sessions.

  • Responsibilities:
    • Becoming an expert in Braze's customer engagement tool
    • Coaching, developing, and performance managing all trainers under their supervision
    • Identifying improvements to training curriculum and providing recommendations to training leadership
    • Leading training sessions consisting of slideware and interactive product walkthroughs with multiple customers at once (in-person and virtual)
    • Working with curriculum developers to create, test, and iterate content and keep it up to date
    • Designing a blended training experience to maximize learner engagement
    • Helping create assessments to test the knowledge of the training
    • Representing the training organization in meetings and interactions with both Operations and client points of contact
    • Developing the in-person training program as it grows to more locations, covers more topics, and takes various forms (from a low-tier webinar class to a high-tier completely custom training for a top enterprise customer)

WHO YOU ARE

  • You have at least 5+ years experience training people on SaaS products
  • You have a passion for public speaking, and desire to expand in in-person training to beyond just a deck presentation and reading notes. You want to capture the imagination of people, inspire them to try new things, and create connections in the room.
  • You're obsessed with how people learn and find joy in crafting curriculum that breaks away from old world education and paves new pathways. You want to be on the frontier of education.
  • You take and give feedback constructively, in a supportive way. 
  • You are a self-starter. Driven, meticulous, and communicative.

Abilities required:

      • STRONG Public Speaking / People Skills
      • Demonstrated capability to manage multiple projects simultaneously, and proven success in a fast-paced environment
      • Strong attention to detail and desire to follow procedures
      • Comfort with technology and learning new digital tools
      • Experience with creating interactive presentations and learning design
      • Experience creating training for a SaaS product
  • BONUS:
    • Experience using Braze is a BIG PLUS
    • Knowing how to use Liquid templating language!
    • Experience in marketing technology
    • Has been a trainer previously with Salesforce, Hubspot, or something similar
    • Bring samples of previous decks/presentations you've made
    • Be prepared to present to a group of people during the interview process

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

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