WHAT YOU’LL DO

As a Senior Customer and Partner Training Specialist, you will deliver training sessions (anywhere from 2-5 hours) to our customers to uplevel them on using our customer engagement platform and create a collaborative atmosphere where people can share experiences and strategies.

You'll also be instrumental in developing new trainers so that they're in a position to improve their knowledge and delivery over time. As a senior trainer, you'll also be at the center of innovation; whether it's new features, new strategies, or entirely new formats, you'll stand at the forefront of experimentation on the training team and help shape what the future of training looks like. We currently only run virtual training, but when Braze feels safe about bringing customers together again in a physical space, we will start holding in-person sessions.

• Responsibilities:

• Becoming an expert in Braze's customer engagement tool
• Coaching, developing, and performance managing all trainers under their supervision
• Identifying improvements to training curriculum and providing recommendations to training leadership
• Leading training sessions consisting of slideware and interactive product walkthroughs with multiple customers at once (in-person and virtual)
• Working with curriculum developers to create, test, and iterate content and keep it up to date
• Designing a blended training experience to maximize learner engagement
• Helping create assessments to test the knowledge of the training
• Representing the training organization in meetings and interactions with both Operations and client points of contact
• Developing the in-person training program as it grows to more locations, covers more topics, and takes various forms (from a low-tier webinar class to a high-tier completely custom training for a top enterprise customer)

WHO YOU ARE

• You have at least 5+ years experience training people on SaaS products
• You have a passion for public speaking, and desire to expand in in-person training to beyond just a deck presentation and reading notes. You want to capture the imagination of people, inspire them to try new things, and create connections in the room.
• You're obsessed with how people learn and find joy in crafting curriculum that breaks away from old world education and paves new pathways. You want to be on the frontier of education.
• You take and give feedback constructively, in a supportive way. 
• You are a self-starter. Driven, meticulous, and communicative.

Abilities required:

• STRONG Public Speaking / People Skills
• Demonstrated capability to manage multiple projects simultaneously, and proven success in a fast-paced environment
• Strong attention to detail and desire to follow procedures
• Comfort with technology and learning new digital tools
• Experience with creating interactive presentations and learning design
• Experience creating training for a SaaS product

• BONUS:

• Experience using Braze is a BIG PLUS
• Knowing how to use Liquid templating language!
• Experience in marketing technology
• Has been a trainer previously with Salesforce, Hubspot, or something similar
• Bring samples of previous decks/presentations you've made
• Be prepared to present to a group of people during the interview process