Senior Desktop Engineer
About the Position
We are looking to add to our current IT Team! Every member of our team is fully committed to providing our internal and external customers with a superior level of service to which they have grown accustomed. You will be part of a passionate, technology hungry team, where we teach one another, we learn from one another, and our successes and failures are shared. This is primarily an office-based position with the potential for fieldwork from time-to-time. Travel would be local-based, mostly within the 5 boroughs and minimal travel to Westchester County and in New Jersey.
Job responsibilities include:
Take calls from our customers to troubleshoot browsers, custom peripheral hardware installation, or configuration issues.
Maintain our in-office desktop and network needs – this includes upgrading hardware, imaging computers, installing software, configuring printers, and some light network support.
Support web, desktop, and mobile apps for internal and external clients; in person, over the phone, or via screen sharing software.
Reply to customers in a timely manner.
Document and track all processes, procedures, and best practices.
Potential fieldwork responsibilities include:
Visit new customers that need initial consultations about equipment purchases.
Organize and make equipment recommendations based on the consultations.
Install our custom hardware at customer sites and train clients in its use.
Make field visits to NYC-area customers who need troubleshooting.
Install software and hardware for external customers.
About You
Confidence and hands on experience navigating diverse technology environments.
At least 5-7 years of IT break/fix experience.
Proficiency with Windows 7,8, or 10 platforms.
Proficiency with Mac OS, Android, and iOS beneficial. Prior SaaS and/or MSP experience a MAJOR plus
Eager to learn and stay on the cutting edge of emerging technologies.
Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge.
Actively listen to the needs of our clients and advocating on their behalf.
EXCEPTIONAL communication skills both written and verbal.
Able to multi-task, prioritize, problem solve, and keep calm under pressure.
Team mentality but able to work independently without having to be micromanaged.
What BuildingLink Can Offer You
Office culture comparable to the fast-pace, energy, and vibrancy of a startup, while maintaining the feel of a family owned company
Team outings (happy hours, company events & retreats, weekly lunches, holiday parties, etc.)
Flexible PTO
Competitive salary
Medical/Dental/HSA, Commuter Benefits
401k with matching
Opportunities to learn and advance your career
About Us
BuildingLink is the gold standard and most widely used technology solution for residential property management in the world. We pride ourselves on being a fast-growing, innovative, and pioneering company that provides the highest-level of customer service – consistently exceeding the expectations of our clients. We work with over 4,500 buildings both in the U.S. and globally – making us the industry leader. So, if you’re looking to work for a dynamic and successful company that cares deeply for both its customers and employees, and have a knack for problem solving, please apply!
BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.