Senior Manager - Business Operations

| Greater NYC Area

Want to help people get the financial protection they need — and feel confident in their choices? Policygenius is a NYC-based tech startup that makes it easy to compare and buy insurance online. Since 2014, we’ve raised over $52 million of venture capital, established ourselves as a pioneer in Fintech and helped more than 4.5 million people get vital coverage for their families.

We're rapidly growing and looking for people with grit, great attitudes and creative problem-solving skills to join our powerhouse team. Come see why we were voted one of INC's best workplaces of 2018!

About the role...

On the Policygenius Business Operations team, we’re focused on building a world class operations organization and working collaboratively to increase efficiency and effectiveness across the company. As a Senior Manager, you will balance both problem-solving and process, the strategic and the tactical, and bring a deep understanding of the interplay between operations, marketing, product and business intelligence to develop strategies, execute initiatives, delight customers and deliver business impact.

This role reports to the Head of Business Operations.

You will...

  • Analyze real time and historical performance metrics to maximize efficiency and mitigate issues;regularly report out on operational KPIs and SLAs
  • Combine qualitative and quantitative insights to launch initiatives that will improve processes for Operations teams
  • Partner with Product, Marketing and Business Intelligence teams to implement changes to market segmentation, workflows, and incentive systems
  • Evaluate contact center data to identify trends that signal opportunities, challenges, and risks and recommend actionable processes and tactics
  • Create workforce management plans including forecasting, scheduling, tracking, monitoring and reporting daily and monthly statistics; track progress of teams and individuals against targets
  • Develop relationships with senior stakeholders on other teams, addressing concerns and removing roadblocks to drive projects forward
  • Manage special projects as needed

You have...

  • 7+ years of experience leading strategic initiatives in fast paced, dynamic environments
  • Prior experience in an operational, project management, or management consulting roles
  • Strong business insight and strategy paired with a desire to work through problems and guide meaningful business decisions, sometimes with incomplete information
  • The ability to remain organized in a dynamic environment, bringing order to chaos and driving execution
  • Extraordinary interpersonal skills and the ability to effectively navigate and influence change across all levels of the organization
  • A history of fostering strong cross-functional relationships between product, marketing and business stakeholders alike; you can drive feature definition across teams with clarity and conviction
  • A go-getter attitude; you’re willing to be proactive and take on new projects and responsibilities
  • Appreciation for a well-placed gif!!

Working at Policygenius…

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA & commuter benefits
  • Flexible PTO
  • Training, mentorship and coaching from leadership
  • The opportunity to grow alongside a company shaking up a big, old-fashioned industry
  • Fun, diverse, open-minded coworkers
  • Dog companionship
  • Some fun surprises when you join… (Shhh… It’s a secret!)
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • SketchDesign
    • UXPinDesign
    • TableauDesign
    • MouseflowDesign
    • Respondent.ioDesign
    • Usertesting.comDesign
    • ZeplinDesign
    • PrincipleDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClubhouseManagement
    • IterableEmail
    • LitmusEmail

Location

In the heart of the Flatiron district! Conveniently located near several NYC subway stops, the NJ Path train, and a short walk to Penn Station.

An Insider's view of Policygenius

What’s the vibe like in the office?

Think: startup meets productive adult office. The fridge is stocked with La Croix and there's usually a dog or two running around, but there's no ping pong. Everyone works hard and takes the job seriously. Strict "no chuckleheads allowed" policy. People are cool and from a really wide range of backgrounds.

Adam

Senior Product Manager

What kinds of technical challenges do you and your team face?

All of the normal challenges of building a modern (fairly cutting edge actually, if I do say so myself), scalable tech stack, just with the added twist of integrating with a bunch of fairly archaic APIs. The insurance industry historically isn't exactly a bastion of modern technology, but we're doing our darnedest to change that.

Trevor

Senior Software Engineer

What makes someone successful on your team?

Teamwork and problem-solving go a long way on my team and at Policygenius overall. I would say that individual ideas are not only supported but more importantly, encouraged. I'm consistently challenged, but always learning; our environment promotes both individual and professional growth. I'm looking forward to moving to the next level!

Masuda

Customer Success Associate

What is your vision for the company?

Our vision for Policygenius is to be the go-to consumer platform for insurance and financial protection. What Expedia did for travel, we're doing for financial protection. We're already the top platform for under-50 consumers for life insurance and disability insurance, and we're excited to expand that to new categories in 2019!

Jen

CEO

What's something quirky about your company?

So many team members have really interesting stories about their time before Pg. We’ve got trivia champions, ex-magicians, chicken bag experts, and even someone who used to be Madonna’s assistant. It’s all story-telling gold.

Justin

Chief Design Officer

What are Policygenius Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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