Senior Manager, Client Success

| Greater NYC Area
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COMPANY OVERVIEW:

StrongArm Tech is the world’s leading safety science company focused on creating safer and smarter workplaces for Industrial AthletesTM everywhere. Through its FUSE Risk Management Platform, StrongArm utilizes cutting edge technology, cloud-based computing, and sophisticated data analysis to deliver value to a Fortune 500 client base.

Come join a young, creative and agile startup team working to keep the world’s Industrial AthletesTM Proud, Protected and Productive.

POSITION OVERVIEW:

Over the last five years, StrongArm Tech has positioned itself as the pre-eminent safety science company through virtue of superior insight, technology and client relationships.

These relationships are vital not simply because they generate revenue and drive growth, but because at StrongArm our clients are our partners, and we work tirelessly to support them in achieving their business goals in using our tech. We do not sell a widget, we sell a highly-regarded service. We do not have customers, we have clients – and enduring client relationships are what you’ll be tasked with nurturing and enlarging as a senior lead on StrongArm’s Client Team.

As “Senior Manager, Clients”, you will play a lead role in defining, developing, and deploying StrongArm solutions for our clients. You will be responsible for overseeing the entire relationship lifecycle from proof of concept to large-scale commercial deployment for your assigned client portfolio while working in a tight-knit team environment to ensure swift and professional delivery of product, services, and support. You will also eagerly pursue opportunities to expand Platform use cases and deliver additional value to grow revenue generated by your portfolio.

The ideal candidate for this position must exhibit the business acumen, communication skills and overall flexibility required to successfully work with all levels of an organization – from C-Suite to the warehouse floor. A desire to cultivate, grow and maintain StrongArm’s most important client partnerships is central to the position.

ESSENTIAL FUNCTIONS:

Client Leadership and Relationship Management:

  • Lead all touch points with assigned portfolio clients, from weekly status calls to senior leadership presentations.
  • Define, establish and track essential program performance metrics both externally and internally.
  • Delve into clients’ businesses and uncover new opportunities to provide insight, drive efficiency and add quantifiable value to the bottom line.
  • Manage and grow client partnerships (revenue marker) with a focus on the expansion of StrongArm’s service offering.
  • Assure key performance indicators (financial and otherwise) are being achieved for both clients and StrongArm, via a consultative approach to relationship and business building.
  • Work closely with StrongArm’s Data Team to build and deliver academic-level analytics reports that ultimately lead to actionable risk and injury reduction initiatives for your client portfolio.
  • Act as “the voice of the client” by working closely with the StrongArm Product Team to ensure that all relevant product feedback is considered and actioned appropriately. Ensure that the StrongArm Product Roadmap considers our clients’ long-term needs and vision. Ensure client leadership is aware of StrongArm’s efforts to improve the product and stay relevant in a swiftly changing space.
  • Support all functions of a client’s program – from initial discussions and trainings, to equipment setup and delivery, data reporting, and ultimately program expansion.

FUSE Platform Implementation and Onboarding:

  • Define timelines, tasks, and critical issues to ensure seamless and successful FUSE Platform implementation, monitoring and management for all client sites using the platform.
  • Oversee and implement training for StrongArm’s products and software, including coordination, management, collateral, and follow-up for the entire stakeholder value chain with clients.
  • Understand and document all roles and responsibilities for key personnel within client organizations to maintain and expand StrongArm’s relationships.
  • Regularly travel on-site to client facilities to kick-off client programs, deliver presentations, and offer on-site support (all necessary COVID precautions taken into account, of course).

Incremental Business Expansion:

  • Become a trusted advisor for key client stakeholders, with the goal of delivering an enhanced set of StrongArm solutions. Know clients’ businesses front to back.
  • Understand your clients’ complete set of risk and injury prevention needs and establish StrongArm as the comprehensive service provider in the space.
  • Understand how clients use data to derive insight, navigate and identify new use cases, and present FUSE solutions to meet client business needs.
  • Work to optimize the StrongArm solution to meet client’s scale and growth needs in the most cost effective and efficient manner.

A Key StrongArm Team Member:

  • Help define, refine, and built out StrongArm’s product offerings based on client feedback.
  • Become the go-to internal expert on your clients at StrongArm.
  • Fall in love with the problem, not the solution. Be willing to adapt quickly.
  • Although holding a Senior Manager title, maintain an attitude that no task is too small.

Key Requirements / Qualifications:

  • Minimum of 5 years of consulting, client service/management and/or project management experience in a client-facing capacity.
  • Bachelor’s Degree in Business, Comms/Marketing, Risk Consulting, Supply Chain, or related field. Strong understanding of the U.S. retail and industrial environments is a desired.
  • A can-do attitude.
  • Proven ability to inspire others and collaborate across teams.
  • Excellent problem-solving skills with proven track record for implementing innovative solutions to complex problems. Able to identify and assess client needs and craft compelling solutions.
  • Strong talent for multi-tasking, managing competing priorities effectively and delivering on strict timelines. Highly organized; attentive to details.
  • Excellent written and oral communication skills
  • Excellent presentation skills.
  • A desire and capability to present new concepts, ideas and offers to existing client partners.
  • Self-directed, yet strong team player. Able to learn new hardware and software quickly and teach others to implement and manage.
  • A willingness to travel for business on a monthly basis, including internationally.
  • Expertise in Microsoft Office, especially Excel, PowerPoint, and Word. Open to learn new skills in order to be better engage with the client.
  • Experience with statistical analysis and data visualization tools like Looker or Tableau a plus.

Benefits

  • Competitive compensation package
  • Aetna Health & Dental Insurance
  • StrongArm sponsored 401K plan
  • Unlimited vacation
  • Home Office in Brooklyn, NY with work from home flexibility
  • And plenty of others!

StrongArm Technologies is an equal opportunity employer.


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Technology we use

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Location

The Navy Yard is an exciting and growing tech hub, we have access to New Lab, a food hall, Wegmans, and a diverse selection of eateries on Myrtle ave.

An Insider's view of StrongArm Technologies

What’s the vibe like in the office?

StrongArm feels like a family. The office is open, relaxed and comfortable. Our people are warm, and invested in each other both personally and professionally. Everyone laughs daily. Noone eats lunch alone. We move fast and demand hard work, but we always achieve our goal by helping teammates go to another level.

Lindsay

Manager, Clients

What makes someone successful on your team?

Being trust-worthy and having an enthusiastic attitude is essential. Our team is made up of incredible leaders who continuously forge their paths. To be successful at StrongArm you must have respect for your teammates, desire to lead, an openness to being challenged and always learning.

Siva

Data Scientist

How do you empower your team to be more creative?

We run a relatively flat organization which is our key to driving true innovation. We chase the fastest path to insight not the fastest path to a solution. In order for that to work, everyone needs to check their egos at the door, everyone needs to be on the same page and everyone owns their work. Our cultural values reflect those principles.

Sean

CEO & Founder

What kinds of technical challenges do you and your team face?

We are building a data pipeline with Spark that solves problems like dynamic scaling, schema evolution, cluster monitoring, data quality analysis, and ML empowerment. These problems require a wide range of skills. It keeps me excited to come to work every day, knowing there’s a problem waiting for me which will teach me something new.

Matt

Data Engineer

What are StrongArm Technologies Perks + Benefits

StrongArm Technologies Benefits Overview

At StrongArm, we have flexible work hours and unlimited vacation time because we trust our teammate's judgement and dedication to our mission. Solid relationships and trust in our teammates are the glue that holds the team together. Our team truly enjoys our time together. In addition to monthly sponsored events, teammates regularly head to a bar or restaurant outside of work, have each other over for holiday parties, meet our significant others, or celebrate special days together.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $1500 annually for continuing education.
Customized development tracks
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