Flatiron’s mission is to improve lives by learning from the experience of every cancer patient. We do this by organizing the world’s oncology information and making it useful for patients, physicians, life science companies and investigators to use in order to accelerate research and improve the quality of care. We are building a disruptive, oncology-specific software platform that connects cancer centers across the country on a common technology infrastructure to address key healthcare challenges.

Much of the available, real-world clinical data is unstructured and stored across thousands of disconnected community clinics, medical centers and hospitals. We have a large team of abstractors - primarily nurses, tumor registrars and clinical research professionals - who help us convert unstructured data to structured data by extracting key data points from from clinical documents. Abstractors work remotely via our proprietary web-based software, where they abstract data across multiple diseases according to documented policies and procedures (P&Ps).

The Senior Manager, Clinical Abstraction Workforce will directly manage the remote Clinical Abstraction Manager team and indirectly oversee the remote abstractor workforce. This role will interact closely with members of Clinical Abstraction and will report to the Director, Abstraction Operations.

Responsibilities

• Lead team of remote Clinical Abstraction Managers to ensure they are able to effectively manage and support a large remote workforce.
• Coach, counsel and guide on the execution of performance management, feedback, and follow-up.
  Understand needs of remote Abstractors and Clinical Abstractor Managers in order to be an effective advocate for technical solutions, including data visualization tools and new software features.
• Analyze existing and proposed process flows, identify hurdles, and work with the abstraction operations team to design and implement solutions.
• Manage team logistics including recruiting new team members, onboarding, documenting new policies, and creating standard procedures and workflows.
• Understand the team as a whole and be proactive in driving team engagement and creating a great workplace for remote team members.

Desired Skills & Experience

• At least five years’ direct people management experience
• Strong project management skills and excellent organizational and analytical skills
• Excellent verbal and written communication skills with demonstrated experience engaging and influencing cross-functional teams
• Deep experience with hiring, onboarding, talent management & training, retention, and offboarding
• Problem solving mindset and demonstrated ability to deliver results; ability to distill complex issues and translate them into concrete action plans
• Enjoys a “roll up your sleeves” environment and is comfortable working with ambiguity
• Comfort operating in a fast-paced, growing technology environment
• Nose for value; ability to effectively prioritize in a challenging, time-sensitive environment

Bonus Points

• Experience managing remote teams
• Experience managing managers
• Clinical research and/or healthcare experience
• Startup experience