Senior Manager, Operations & Strategy, Memberships at Angi

| Greater NYC Area
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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

ABOUT THE TEAM 

We are seeking a highly analytical and growth driven Senior Manager to manage growth operations for our Memberships business, our newest and fastest growing, consumer-facing business line. We launched Memberships as an independent business to develop targeted strategies, tailored product, and optimized operations to develop deep relationships with our highest value customers. As a key member of the team, you will assess customer needs throughout their lifecycle - from conversion to fulfillment to retention - to figure out how to deliver experiences that will increase engagement. 

What you’ll do: 

As a Senior Operations & Strategy Manager, you will be responsible for identifying and executing opportunities to increase Member Lifetime Value, by engaging Members to do more of their annual home spend with Angi. This is a unique opportunity to work cross-functionally across Product, Operations, Customer Service, Marketing and Supply to identify, test & scale initiatives. You will be responsible for executing high value projects and managing KPI’s as well as independently identifying new problems to solve within the category, based on data and customer feedback. All the projects you will be working on have a direct impact on the growth of the Memberships business as well as ANGI overall. 

  • Analyze and manage KPIs for Angi's Membership Product
  • Develop and execute projects to improve Member engagement and satisfaction across customer experience, digital product, engagement marketing and Pros 
  • Drive changes in process, policy, and product to ensure high satisfaction for all users
  • Test hypothesis quickly. Conduct data analysis, market research, and user research to identify opportunities, own implementation, and measure impact
  • Work cross-functionally with product, marketing, customer service and operations to implement improvements 
  • Develop new initiatives to add value to the Membership based on customer research and data analysis

Who you are: 

  • 4+ years of professional experience with evidence of increasing responsibility, including creating processes for complex operations
  • 2+ years experience in an operating role or at a start-up is required. Experience with marketplaces is a plus.
  • 2+ years experience in management consulting, strategic planning, or investment banking preferred.
  • Bachelor’s degree, preferably with a focus in an analytical field.
  • Exceptional quantitative skills and aptitude. Proficiency with Excel and familiarity with databases and SQL
  • Excellent verbal and written communication skills and attention to detail. 
  • Track record of successfully executing small tests, iterating and scaling them with cross functional stakeholders.  
  • Experience using data to develop and optimize processes and products.
  • A self-starter and creative problem solver who enjoys tackling complex projects and building businesses from the ground up.

Compensation & Benefits: 

  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLDatabases
    • OracleDatabases
    • NoSQLDatabases
    • AsanaManagement

Location

Our office is right near Penn Station and Madison Square Garden. Great for shopping, commuting, and catching a game at MSG!

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

Lunch and dinner provided every single day! Annual Presidents Club trip for top performers across the organization.

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