Merrill combines great people, best practices and advanced technology while empowering the communications of the world’s leading companies and professionals who support them. Whether it’s sales, finance, human resources, information technology and more, consider unleashing your talent at Merrill Corporation.

Job Description:

Merrill Corporation is adding a Senior Salesforce.com Manager to our Sales and Marketing team of experts. This role will be responsible for organizing and leading the Salesforce.com team of analysts to manage and enhance the salesforce.com implementation to maximize effectiveness, productivity and decision making of the sales team, while aligning with business goals and downstream processes.

Accountabilities:

• Own and optimize the configuration and operation of the CRM system (salesforce.com) which provides detailed support to the Merrill sales organization.
• Collaborate with the Sales Support & Infrastructure Dir, Sr to create a vision and roadmap of future capabilities an operation. Identify and secure the required skills and talent required to support a best in class CRM implementation.
• Coach, mentor, and lead a team of Salesforce.com administrators and analysts.
• Create and operate best practices and processes for creation, governance, and cleansing of data within the CRM system.
• Serve as a subject matter expert for Salesforce capabilities and best practices, working closely with business partners to realize the full capabilities of Salesforce using best practices.
• Maintain familiarity with other IT system / business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.
• Stay current with periodic SFDC releases and leverage updates applicable to organizational requirements.
• Strengthen relationships with Salesforce.com and user communities to influence future system development.
• Collaborate closely with the Salesforce.com Servicecloud  administrators in areas of salesforce architecture or overalapping functionality.
• Partner with various stakeholders to analyze business needs, elicit requirements and design solutions that enable the business to achieve its objectives, improve user experience and drive system adoption.
• Identify and manage transformational projects requiring the deployment of new technology, change in process or operating practice, securing resources internally or externally as appropriate.
• Serve as a technical resource for in-house projects and work with vendors and implementation partners to integrate new applications and tools.
• Act as an internal champion to ensure success of the project(s).
• Support the creation of technical documentation for Salesforce configuration and related integrations.
• Manage the internal CRM Help Desk to analyze and troubleshoot data, user and system(s) issues.

Qualifications:

• Bachelor's degree
• 10 - 15 years' professional information technology experience within a CRM system (salesforce.com preferred). 
• Salesforce Lightning experience preferred.