About the Position

Do you pride yourself on delivering best-in-class customer service in English as well as in Spanish? Are you a savvy problem solver who thrives on challenges and has a knack for technology? If so, we’re looking for you! Our Customer Support team is looking for an enthusiastic and proactive bilingual communicator who can read, write, and speak fluently in Spanish (we’re talking expert level). You will service nearly 5,000+ properties globally, and a growing customer base of nearly two million residents and building staff who reside within the U.S., Latin America, and across the globe. As the face of the company, you will establish and nurture long-term relationships with customers, from low-tech residents to high-value property managers, offering assistance, guidance, troubleshooting, and creative workarounds.

Job responsibilities include:

• Acting as the primary point of contact for all English and Spanish-speaking customers, including a rapidly expanding Latin American customer base.
• Overseeing customer’s adoption, training, and development of best practices while using our products and applications.
• Taking ownership of customer issues and questions from start to finish, including proactively following up until the issue is resolved.
• Approaching each customer interaction with a high-sense of urgency, coupled with immense care, patience, and professionalism.
• Delivering a consultative experience to understand and solve for the customers’ pain points.
• Escalating complex technical bugs to our development team for investigation, and updating customers on developments and fixes throughout the process.
• Achieving advanced domain knowledge of our products and applications through in-house training systems and product overview sessions.
• Assisting in the coaching and mentoring of new team members.
• Collaborating closely with various cross-functional teams (Development, Product Management, and Sales) to ensure customer requests are handled in a timely manner.
• Demonstrating a willingness to take initiative, proactively volunteering for additional opportunities, such as project management and intra-department initiatives.

About You

• MUST be fluent in Spanish with IMPECCABLE written and verbal professional communication skills in both English and Spanish.
• 2-3 years of SaaS customer support experience or prior experience delivering personalized customer service.
• Preferred experience with support and communication platforms, including FreshDesk, LogMeIn, Microsoft Office Suite (Excel, Outlook, Powerpoint, Word), Slack, and Trello.
• An inquisitive problem-solver, you possess a unique ability to think on your feet and de-escalate problematic situations and frustrated customers with ease.
• An expert juggler, you’re able to multitask, organize, prioritize, and execute while keeping calm under pressure.
• An upbeat communicator, you’re cheerful and natural on the phone as well as in emails. You let your personality shine through while keeping it professional.
• A patient educator, you’re comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge.
• An impeccable listener, you’re able to actively listen to the needs of our clients and advocating on their behalf.
• A voracious learner, you love all things about innovative technology solutions and proactively seek out opportunities to grow both personally and professionally.
• A genuine people lover, you are energized by empowering, helping, and interacting with people.

What BuildingLink Can Offer You

• Office culture comparable to the fast pace, energy, and vibrancy of a startup, while maintaining the feel of a family-owned company 
• Team outings (happy hours, company events & retreats, weekly lunches, holiday parties, etc.) 
• Flexible PTO 
• Birthday Holiday
• Paid Parental Leave
• Medical/Dental/Commuter Benefits 
• Competitive salary 
• 401k with matching 
• Opportunities to learn and advance your career 
• Summer Friday's

About Us 

BuildingLink is an industry leading property management technology used by over 4,800 high-rise residential communities globally. As an industry pioneer and leading innovator, our solutions, service, and people have made us one of the most recognized and respected technology providers among property managers and staff, condo/coop boards, and landlords. Our roadmap is packed with new and exciting initiatives to help buildings run even better. Resident lifestyle, voice assistant with our Amazon Alexa Skill; Ledger for simplified property management accounting, more platform integrations, and IoT sensor solutions to target and solve buildings’ operational headaches are just a few of the key initiatives we have in the pipeline. So, if you’re looking to work for a dynamic and successful company that cares deeply for both its customers and employees, please apply! 

Learn more about this opportunity and others on our careers page!

BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.