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Studio Manager

| Greater NYC Area
 
About Us
Candid™ is helping people get the smiles they always wanted at prices they can afford. By simplifying the process (direct-to-consumer) and reducing costs (by up to 65% less), we can help more people feel confident and healthy. We believe that high quality dental care should be affordable and accessible, and we're using teledentistry to facilitate the diagnosis and treatment of orthodontic patients. Our team includes startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, Squarespace, WeWork, Blue Apron, and Clover Health.
 
 
Role 
 
We’re looking for a seasoned leader with experience in retail and/or hospitality management to help us deliver a best-in-class customer experience in our first-ever Candid Studio™. Equal parts hospitality and healthcare, the Candid Studio™ provides our customers with a convenient, high-touch alternative to the at-home modeling kit. Our Care Specialists use high-tech intraoral scanners to create 3D models of customers’ teeth and explain the process and benefits of our treatment plan, all while providing a world-class care and service experience.
 
 
What You'll Do
  • Lead a team of Care Specialists in our retail location, modeling the behaviors that reflect our company’s core values
  • Own all facets of recruiting, onboarding, scheduling, training, and developing a team of all-stars
  • Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions
  • Use extensive product knowledge to inform customers about the benefits of clear aligner treatment
  • Ensure that the retail operation adheres to all policies and procedures relating to security, health, and safety
  • Oversee maintenance of the facility and equipment, and accuracy of in-store inventory
 
What You’ll Need
  • 3+ years hospitality and/or retail management experience
  • High attention to detail and sense of urgency
  • Excellent oral and written communication skills
  • Previous dental experience a plus, but by no means required
 
Who You Are
  • You care deeply about the customer experience and are willing to move mountains to ensure every customer gets exceptional service 
  • You’re a coach who’s passionate about motivating and developing a strong team, while never being afraid to roll up your own sleeves
  • You’re positive, upbeat, and passionate about your work
  • You’re flexible to work 7 days a week, including some holidays, between 7am and 9pm
 
Pay & Perks
  • Competitive salary
  • Medical, dental, and vision insurance
  • Eligibility for incentive programs
  • Corporate discount on aligners and whitening
  • Learn and grow as part of one of the fastest-growing startups in America!
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • Pivotal TrackerManagement
    • SalesforceCRM
    • BrazeEmail

Location

We are located in Union Square with easy access to work - across the street from Union Square Station, and around the block from the F and M.

An Insider's view of Candid™

What are some social events your company does?

We enjoy fun and diverse cultural programming involving food, activities, and wellness events. We often have bagel breakfasts and pizza parties, host office game nights and competitive field days, and start the morning with an in-office yoga or meditation. I love the autonomy everyone has on influencing & improving the culture!

Lauren

Lead Recruiter

What's the biggest problem your team is solving?

We see so many people express interest in straightening their teeth, but a high percentage of those don’t end up going through with treatment. One of the goals of our team is to help foster and maintain that initial excitement about having a new smile, to give our customers the confidence and motivation to take that final step and do it!

Graham

Marketing Associate

How does the company support your career growth?

Candid supports my career by recognizing that my education and the company's growth have a positive relationship - an opportunity to learn something new presents itself every week.

At this company, I've learned that a business can thrive when it recognizes that business interests are human interests.

Aileen

Project Management Associate

How do your team's ideas influence the company's direction?

At Candid, outcomes are everything. We aren't precious about our ideas and as such, the idea that proves the most value to the business is the one that wins - regardless of whether that comes from the CEO or an intern in their first week on the job! It can sound cliche, but for us that model really does result in everyone having strategic input.

Lilla

Co-Founder / Head of Product

How do you make yourself accessible to the rest of the team?

I hold 1-1s biweekly with my direct reports, and bimonthly skip levels with indirects as well as generally keeping an open door policy to build relationships across the entire business.

Nick

Founder / CEO

What are Candid™ Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Candid is proud to partner with Smile Train, the international children's charity, to help provide safe, 100% free cleft lip and palate treatment to children around the globe.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
We have frequent happy hours - both impromptu weekly events and planned out culture committee "fun times!"
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Customized development tracks
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