Support Engineer at SevenFifty

| Greater NYC Area
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Our customers are the heart of our business and we need you to help them.

Have you ever gone to a New York City restaurant and ordered a bottle of wine from the Bordeaux region of France to celebrate your friend’s birthday? Or sampled a Heady Topper in Brooklyn and discussed its merits as the best beer in the country?

SevenFifty likely helped power that exchange by connecting the winemaker or brewer with the bar or restaurant. Once done by paper pricebooks, we’re building a platform that connects the three tiers of the beverage industry (makers, distributors, restaurants/retailers).

We’re building a community and we’d love to have you on the team.
What you’ll do:

  • Gain a deep understanding of our data pipeline and work closely with our engineering and onboarding teams to improve it using analysis and technical ability.
  • Identify ways to automate data ingestion and cleaning
  • Monitor datafeeds and troubleshoot failures in our clients' custom integrations
  • Provide excellent customer service by responding to inquiries over the phone and through email

What you'll have:

  • Experience with a dynamic programming language (Ruby preferred)
  • Strong written and verbal communication skills
  • Ability to problem solve and troubleshoot issues quickly and efficiently.
  • Experience with Zendesk (or comparable Support software)
  • Interest in the wine/spirits/beer industry.

What it’s like to work here:

  • We’re 50-ish people and growing, mostly based in Flatiron with a few remote colleagues.
  • We are former hospitality professionals excited about shaping an industry.
  • We like to take pilates or spin, grab drinks, and eat good food together.
  • We have bookclub, game nights, cocktail classes, wine tastings, and bakeoffs

Perks & benefits:

  • Company sponsored medical, dental, and vision
  • Meaningful equity
  • Unlimited vacation to rest and recover
  • Learning opportunities (like a professional wine certification course!)

SevenFifty is the end-to-end supply chain software and communications platform for wholesale alcohol. We build software that powers a connected supply chain, bringing innovative technology to this massive but antiquated industry. With the largest user base in wholesale alcohol and the most complete dataset of products sold in the U.S., SevenFifty helps importers, producers, distributors, and retail buyers connect with each other and do business in a modern world.

We are an equal opportunity employer. We value diversity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • ReactLibraries
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

We are a remote company, working from our homes or on the road. We gather a few times each year as a full company.

An Insider's view of SevenFifty

What’s the vibe like in the office?

Anyone who has worked in restaurants knows that there's a specific kind of comradery, not to mention a sense of humor, that comes out of that environment. What I like about SevenFifty is that we share some of that sensibility. We work hard, we support each other, we like to have fun, and we have an appreciation for the industry we serve!

Jacob

Engineer

What projects are you most excited about?

I enjoy the consistency in my colleagues and what they teach me on a daily basis. There are always unforeseen challenges on the support side, but when you have a great team to help you, those challenges turn into things you look forward to solving. There’s always something to new to learn — that’s one of the reasons I enjoy working at SevenFifty.

Marcus

Customer Support Specialist

How has your career grown since starting at the company?

We are modernizing an antiquated industry with technology by providing efficiencies that free-up the supply chain and enhance human relationships in a $50 billion space. I am fortunate to work with people that are at the top of their respective skillset (marketing, data analysis, engineering, journalism) and have a damn good time doing it.

Melissa

Senior Director, Distributor Platform

How do you make yourself accessible to the rest of the team?

As a remote company, we work really hard to find ways to connect with our team.

We hold office hours; run monthly "Ask Me Anything" sessions on a range of topics (our industry, equity); gather for an All-Hands meeting each month; do small group sessions on topics like mental health in the workplace; have our ERG "SF Community."

Erin

Vice President, People Operations

How do you make yourself accessible to the rest of the team?

I work remotely in North Carolina, but I'm more connected to my teammates at SevenFifty than I've been to former coworkers with whom I've shared an office. I'm accessible throughout the day on slack and Zoom, and we meet monthly during all-hands + quarterly in-person at team week.

Matt

Business Development

What are SevenFifty Perks + Benefits

SevenFifty Benefits Overview

We're creating a community for our customers and colleagues and we'd love for you to join us.

We are low-ego, flexible, and we trust our team to make the right decisions for the company. We're constantly improving how we do things and welcome feedback regularly from employees.

Culture
Friends outside of work
Intracompany committees
We created an employee resource group, SevenFifty Community to discuss and improve our DEI.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
SevenFifty covers 100% of most dental plans offered from Aetna via JustWorks, our payroll and benefits provider.
Vision Benefits
SevenFifty covers 100% of most vision plans offered from Aetna via JustWorks, our payroll and benefits provider.
Health Insurance Benefits
SevenFifty covers 100% of most health plans for our employees, offered from Aetna via JustWorks, our payroll and benefits provider.
Team workouts
We head out for a workout together ~ once a month, whether that be spin, pilates, or boxing.
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
We're matching all donations to racial justice organizations for the month of June 2020.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
We trust our colleagues to set schedules that work for their work and their team.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We're developing our policy around Paid Volunteer Time, but we're starting with Election Day 2020 being a company holiday and are excited for our ERGs to implement more volunteer opportunities.
Paid Holidays
Paid Sick Days
We cover an unlimited number of sick or personal days.
Perks & Discounts
Casual Dress
Commuter Benefits
Wageworks via Justworks
Company Outings
Acme Co. hosts company outings Quarterly.
Happy Hours
Happy hours are hosted Once per month.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
We offer a professional wine certification course via WSET.
Online course subscriptions available
Paid industry certifications
We offer WSET certifications for all employees.
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