Support Engineer

| Greater NYC Area

Our customers are the heart of our business and we need you to help them.

Have you ever gone to a New York City restaurant and ordered a bottle of wine from the Bordeaux region of France to celebrate your friend’s birthday? Or sampled a Heady Topper in Brooklyn and discussed its merits as the best beer in the country?

SevenFifty likely helped power that exchange by connecting the winemaker or brewer with the bar or restaurant. Once done by paper pricebooks, we’re building a platform that connects the three tiers of the beverage industry (makers, distributors, restaurants/retailers).

We’re building a community and we’d love to have you on the team.
What you’ll do:

  • Gain a deep understanding of our data pipeline and work closely with our engineering and onboarding teams to improve it using analysis and technical ability.
  • Identify ways to automate data ingestion and cleaning
  • Monitor datafeeds and troubleshoot failures in our clients' custom integrations
  • Provide excellent customer service by responding to inquiries over the phone and through email

What you'll have:

  • Experience with a dynamic programming language (Ruby preferred)
  • Strong written and verbal communication skills
  • Ability to problem solve and troubleshoot issues quickly and efficiently.
  • Experience with Zendesk (or comparable Support software)
  • Interest in the wine/spirits/beer industry.

What it’s like to work here:

  • We’re 50-ish people and growing, mostly based in Flatiron with a few remote colleagues.
  • We are former hospitality professionals excited about shaping an industry.
  • We like to take pilates or spin, grab drinks, and eat good food together.
  • We have bookclub, game nights, cocktail classes, wine tastings, and bakeoffs

Perks & benefits:

  • Company sponsored medical, dental, and vision
  • Meaningful equity
  • Unlimited vacation to rest and recover
  • Learning opportunities (like a professional wine certification course!)

SevenFifty is the end-to-end supply chain software and communications platform for wholesale alcohol. We build software that powers a connected supply chain, bringing innovative technology to this massive but antiquated industry. With the largest user base in wholesale alcohol and the most complete dataset of products sold in the U.S., SevenFifty helps importers, producers, distributors, and retail buyers connect with each other and do business in a modern world.

We are an equal opportunity employer. We value diversity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status.

Read Full Job Description

Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

We're in the heart of Flatiron, near the F/M/R/W/6 and just a few blocks from City Bakery's famous chocolate chip cookies.

An Insider's view of SevenFifty

What’s the vibe like in the office?

Anyone who has worked in restaurants knows that there's a specific kind of comradery, not to mention a sense of humor, that comes out of that environment. What I like about SevenFifty is that we share some of that sensibility. We work hard, we support each other, we like to have fun, and we have an appreciation for the industry we serve!

Jacob

Engineer

What projects are you most excited about?

I enjoy the consistency in my colleagues and what they teach me on a daily basis. There are always unforeseen challenges on the support side, but when you have a great team to help you, those challenges turn into things you look forward to solving. There’s always something to new to learn — that’s one of the reasons I enjoy working at SevenFifty.

Marcus

Customer Support Specialist

How has your career grown since starting at the company?

We are modernizing an antiquated industry with technology by providing efficiencies that free-up the supply chain and enhance human relationships in a $50 billion space. I am fortunate to work with people that are at the top of their respective skillset (marketing, data analysis, engineering, journalism) and have a damn good time doing it.

Melissa

Senior Director, Distributor Platform

How do you make yourself accessible to the rest of the team?

Accessibility is not just availability. Early in one's career, managers and execs can seem distant and unapproachable. It's important to proactively create relationships with team members by being vulnerable and emotionally open. It's presence (no screens) during 1:1s. It's encouraging disagreement and adjusting my communication style as needed.

Noemi

VP, Engineering

How do you make yourself accessible to the rest of the team?

I'm one of a handful of remote workers on a team that works mostly at our headquarters, but I'm more connected to my teammates at SevenFifty than I've been to former coworkers with whom I've shared an office. I'm accessible throughout the day on slack and Zoom, and we meet monthly during all-hands + quarterly in-person at team week.

Matt

Business Development

What are SevenFifty Perks + Benefits

SevenFifty Benefits Overview

We're creating a community for our customers and colleagues and we'd love for you to join us.

We are low-ego, flexible, and we trust our team to make the right decisions for the company. We're constantly improving how we do things and welcome feedback regularly from employees.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
SevenFifty covers 100% of most dental plans offered from Aetna via JustWorks, our payroll and benefits provider.
Vision Benefits
SevenFifty covers 100% of most vision plans offered from Aetna via JustWorks, our payroll and benefits provider.
Health Insurance Benefits
SevenFifty covers 100% of most health plans for our employees, offered from Aetna via JustWorks, our payroll and benefits provider.
Team workouts
We head out for a workout together ~ once a month, whether that be spin, pilates, or boxing.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
We trust our colleagues to set schedules that work for their work and their team.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
We cover an unlimited number of sick or personal days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Wageworks via Justworks
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
We have snacks galore – nuts, cookies, cheese, ice cream, an occasional bagel.
Some Meals Provided
We offer a catered lunch or breakfast 2-3 times each month.
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Meet our office dog Henry!
Recreational Clubs
Bookclubs
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
We offer a professional wine certification course via WSET.
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