Technical Support Engineer

| Greater NYC Area
At Plaid, we build products being used to enable thousands of developers to build the next generation of financial services applications. Plaid Support ensures these applications can help consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of product issues, we quantify their scope and impact and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.
NY Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on supporting our investments and liabilities products. People who succeed in this role tend to be empathetic, collaborative, and technically minded. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues that require an understanding of investments and liabilities data. TSEs become embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. Support has aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.
What you'll do...

Investigate bugs

  • Identify an issue’s root cause
  • Describe an issue’s symptoms
  • Quantify an issue’s scope and severity

Help developers use our products

  • Customer-first attitude with a strong sense of empathy
  • Familiarity with modern web services and APIs
  • Analytical and data oriented approach to problem-solving
  • Impeccable written communication skills

Lead projects

  • Work with other TSEs and colleagues from other functions to help Support reach its goals
  • Improve Support’s tools and public-facing resources to keep us a nimble, scalable team

What excites us...

  • Experience reading or writing code in a few different languages, or deep familiarity with one
  • Familiarity with modern web services and APIs
  • An affinity for learning new languages and technologies
  • A thoughtful and friendly communication style
  • The ability to work with a high degree of autonomy
  • Previous experience working with financial data, or an interest to learn

Please note: reference checks will be carried out.
We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), colour, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

In the middle of New York's tech community, Plaid is nestled in the heart of the Flatiron District.

An Insider's view of Plaid

What’s the vibe like in the office?

We have chess boards littered around the office. I'll be sure to get up throughout my day and play a couple moves, but one of the best parts of my day is how engaging and diverse the conversations I have and the connections I get to exercise are. Plaid promotes an open and accepting work environment that makes even Mondays a good day.

Erik

Engineering

How does the company support your career growth?

There is a widespread understanding that everyone wants to continue building out their skill sets to fuel career growth. Managers help facilitate this by enabling their direct reports to pursue their interests and try new things. They also make sure that you’re always a bit out of your comfort zone -- the best way to keep developing.

Hayden

Marketing

What are some social events your company does?

There are always fun events happening at Plaid! We have regular lunch scrambles that are great for getting to know people from other teams, which is especially important since we are growing so fast. Social hour every Thursday is guaranteed to be a great time!

Sasha

Sales

What are Plaid Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
More Jobs at Plaid22 open jobs
All Jobs
Finance
Dev + Engineer
Operations
Product
Project Mgmt
Sales
Sales
new
New York
Sales
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Project Mgmt
new
New York
Sales
new
New York
Sales
new
New York
Sales
new
New York
Sales
new
New York
Finance
new
New York
Operations
new
New York
Sales
new
New York
Sales
new
New York
Product
new
New York
Product
new
New York
Product
new
New York
Developer
new
New York
Sales
new
New York
Operations
new
New York