Technical Support Engineer at Cedar

| Greater NYC Area
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The Role

Cedar has built a platform that combines data science and machine learning to connect patients with healthcare providers in a way that helps solve the critical challenges of patient billing and payment. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a rapidly changing environment while helping patients understand the cost of their care.

We're seeking a Technical Support Engineer to help research, troubleshoot, and build solutions to issues that arise with our clients (healthcare providers). This person will work on the front lines, diving into data, researching potential problems, and coding robust solutions. 

This role is great for people interested in a technical support role with aspirations of becoming a software engineer, client strategist, or product manager.

Responsibilities

  • Respond to and debug technical issues that arise from our integrations with clients. 
  • Analyze data from our clients and troubleshoot issues with missing or misinterpreted data. 
  • Work with Cedar business development, software engineers and PMs to discover and fix technical issues in our product. 
  • Help ensure technical issues are resolved quickly with quality solutions. 
  • Help ensure our integrations with clients operate smoothly. 

Required Skills & Experience

  • Excellent written and oral communication skills
  • Ability to read and write code at an introductory level (Python preferred)
  • Experience working with a database and SQL
  • Based in the New York City area
  • Passion for helping patients
  • Positive, can-do attitude
Preferred Qualifications
  • Experience in a technical support or analyst position
  • Experience with or interest in client-facing responsibilities
  • Experience with Django and/or Bash

What do we offer to the ideal candidate?

  • Work with a smart & engaging team
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments
  • Competitive pay, employer-paid healthcare, stock options
  • Daily team lunch and unlimited healthy snacks
  • Exposure to top venture capitalists including Thrive Capital and Founders Fund

 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases

Location

We're located in the lovely West Village with easy access with great local restaurants, shops, and bars!
Cedar’s D&I Efforts has Employee Saying: “I’ve Honestly Never Seen Anything Like It.”
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What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar gives you an opportunity to solve a problem that affects millions of patients annually! We offer competitive pay, employer-paid healthcare, and stock options. Cedar also provides an open office environment where we come together to enjoy free daily team lunch and unlimited healthy snacks! You'll also get exposure to top venture capitalists including Thrive Capital and Founders Fund.

Culture
Partners with Nonprofits
Cedar is proud to partner with Path Forward, a non profit on a mission to empower people to restart their careers after time spent focused on caregiving.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
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