Technical Support Specialist
Company Description
MarketAxess operates a leading trading platform that enables fixed-income market participants to efficiently trade corporate bonds and other types of fixed-income instruments using MarketAxess' patented trading technology. Over 1,800 institutional investors and broker-dealer firms are active users of the MarketAxess trading platform. MarketAxess also offers a number of trading-related products and services, including: market data to assist Customers with trading decisions; connectivity solutions that facilitate straight-through processing; technology services to optimize trading environments; and execution services for exchange-traded fund managers and other Customers. Through its Trax® division, MarketAxess also offers a range of pre- and post-trade services, including trade matching, regulatory transaction reporting and market and reference data, across a range of fixed-income products.
MarketAxess maintains its headquarters in New York and has offices in London, Boston, Chicago, Los Angeles, Salt Lake City, Amsterdam, São Paulo, Singapore, and Hong Kong. MarketAxess is an independent, publicly traded company (NASDAQ:MKTX Click Here). There is a lot more to learn about us and working at our company! Please read more about us at www.marketaxess.com.
Job Description
To manage the in-house desktop environment as part of our Global Service Desk Infrastructure team. Liaise with and help by following the sun model for approximately 900 total remote and in-location users worldwide.
What You’ll Do
- Provide 1st & 2nd line helpdesk support to users, assisting them with hardware and software problems via phone, Slack and email
- Assist with new PC, MacBook Pro and Laptop deployment
- Manage upgrades and rollouts to software
- Assist with the purchase of client equipment
- Microsoft O365 tenant management
- Provide 1st & 2nd line technical support; answering support queries via phone, emails, chat and Jira Service Management ticketing system
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Log all calls in the call logging system
- Support users in the use of computer equipment by providing necessary training and advice
- Escalate more complex calls to the relevant infrastructure department
- Notify relevant staff to arrange for external technical support where problems cannot be resolved in house
- Perform moves, adds changes of users
- Update client configuration files
- Build PCs
- Carry out in-house system testing
- Be responsible for in-house system back-ups
What You Bring to the Table
- Minimum one year previous Desktop Support experience
- Excellent soft skills
- Strong working knowledge of Microsoft based operating systems and products
- Strong working knowledge of MacOS based systems
- Experience with Office 365 Administration
- Experience with Jamf administration
- Experience with Exchange Server Administration (2016/2019)
- Some TCP/IP experience
- Basic understanding of PC hardware set-up and configuration
- Hands on’ approach and a willingness to learn
- Flexible, pro-active approach
- Bachelor’s degree
Additional Information
What’s In It For You?
In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:
- Healthcare and wellness options
- 401(k) match
- Employee stock purchase plan
- Training and tuition assistance
- Other perks include generous time-off policies, stipends for gym memberships, exercise equipment and similar, and access to on-site healthcare
Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.